GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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F. H.
I ordered a blanket before Christmas. It arrived in time but was the wrong blanket--as in it had someone else's pets on it. I have emailed 5-6 times and keep getting an automated response about Covid delivery times. I am very frustrated and anxious to get my blanket.
customer
I sent a photo of two dogs and they cropped one out of the photo. This was intended as a Christmas gift and is completely useless. What a waste of money. Buyer beware!
Response from GoPupSocksSep 23, 2021
Hi Linda, Thanks for your feedback! We are sorry your other pup didn't make the socks. In order to have multiple animals, you have to select the number of faces you would like prior to ordering. After looking into your order, we see you only purchased one face. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶
customer
The reason for the bad review is that the socks came after Christmas were supposed to be here before Christmas and they were the wrong socks not even my dog and not even the right color of socks this is why I gave a bad review and I still have not heard back from the company emailed several times called several times nothing so now I'm stuck with a pair of crappy socks for 40 bucks!!!
Response from GoPupSocksSep 23, 2021
Hi Aaron, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. We would also like to apologize to you for the lack of better correspondence. We know it can be frustrating when you don't receive what you ordered in a timely manner. We are glad to see a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. Best Regards, The PupSocks Team Shae 🐩
customer
Shipping took forever and poor quality! Made the order on November 29th and didn’t receive them until a few days after Christmas. It was too late at that point. Contacted the company again and nothing was done. The socks themselves run very large. Ordered a small and they could fit a women’s shoe size of probably a 10. They are also very poor quality with no shape to the sock (the foot of the sock is the same width and shape as the ankle. So, they don’t stay up on the ankle. The material is also slick and very uncomfortable. It was $30 down the toilet for us. Save yourself and do NOT order these.
Response from GoPupSocksSep 23, 2021
Hi Erin, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. I see you weren't too satisfied with the overall quality of our socks and for that, we apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐾
customer
I'm sure the pup socks are great. But, I ordered them November 27th hoping to give them as Christmas gifts. It's January 10th and I still haven't received them yet. If I knew it would take over 6 weeks to get them, I would have ordered them earlier.
Response from GoPupSocksSep 23, 2021
Hi Lundy, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered, especially since you're internationally located. After looking into your order specifically, we can't confirm if your order has been delivered or not. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶
Carly
The socks were tighter than compression socks, there's barely any give in the sock tube and impossible to get on - I ordered a large for my husband based on sizing charts provided. They didn't fit him, so I tried them, still didn't fit me so we gave them to our 6 yo and they're an effort to get on, even for him with tiny 6yo legs. It's a cute idea but the actual product was not great, I wouldn't order these again.
Response from GoPupSocksSep 23, 2021
Hi Carly, Thank you for your feedback! We are so happy you thought your socks were cute. I see you weren't too satisfied with the overall quality of our socks and for that, we apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. We want and appreciate your business! Kind Regards, The PupSocks Team Shae ☀️
customer
The printer image is nice and clear but the socks themselves are terrible quality. There’s no shape to them at all, they look like straight tubes - would probably be better as arm warmers if you cut the toe box out. Very little padding and no conformity to the shape of a human foot. Disappointing.
Response from GoPupSocksSep 23, 2021
Hi Nicholas, Thank you for your feedback! We are so glad you loved your socks. I see you weren't too satisfied with the overall quality of our socks and for that, we apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Warm Regards, The PupSocks Team Shae 🐶
customer
Made and order back in November and still have not received them. It’s mid January now.
Response from GoPupSocksSep 23, 2021
Hi Brett, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I see your package was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐶
