GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi Thomas, Thank you so much for your feedback! We are so ecstatic you loved your sock's design. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 23, 2021

Hi Janine, Thanks for your feedback! We are sad to hear you never received your order and for that, we sincerely apologize. After looking into your order I see we reached a solution via email. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Sandro, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback seriously. After taking a look into your issue, I see a replacement order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business! Kind Regards, The PupSocks Team Shae🐶

Response from GoPupSocksSep 23, 2021

Hi Cindee, Thanks for your review! We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, I see we reached a solution via email. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Graeme, Thanks for the review. We are sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Best Regards, The PupSocks Team Shae ☀️

Response from GoPupSocksSep 21, 2021

Hi Linda, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 23, 2021

Hi, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 21, 2021

Hi Wendy, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. While looking into your order, I can see a replacement order was delivered. Please email us at [email protected] if you have any additional concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae