GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi Margi, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I see we reached a solution via email. We are sorry about the inconvenience this has caused. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Patty, Thanks for your feedback! We are so sorry about the issues you experienced with your order. After looking into your order, I see we extended a solution but a picture was never sent. Being that your order was cancelled after our 3hr mark a customization fee was deducted. If you have any additional questions about your order email me directly at [email protected]. We appreciate your patience! Best Regards, The PupSocks Team

Response from GoPupSocksSep 23, 2021

Hi Carol, Thank you for your feedback! Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order and for that, we apologize. After looking into your order, I'm glad to see we reached a solution via email. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Warm Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Shiree, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially since you are internationally located. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Janice, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi David, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see your replacement order was delivered. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Warm Regards, The PupSocks Team Shae ☀️

Response from GoPupSocksSep 23, 2021

Hi Chantelle, Thanks for your feedback! Thanks for the feedback! Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for international orders. We wanted to ensure that your order issue has been resolved, however, we can't confirm if your order has been delivered or not. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae🐶

Response from GoPupSocksSep 23, 2021

Hi Liam, Thanks for the review. We are sorry you did not receive your package until after the holidays. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. We are glad to see your order was delivered. We would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶