GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hello there Barbara, It is very unfortunate to see that your package arrived empty and the terrible experience you had to face. I really wanted to check and see if we resolved this problem by looking into the system. I spotted that we successfully were able to make a replacement for you. We hope that you are enjoying your custom socks. Please consider us in the future and we really hope you never have to face this problem again. For questions and concerns, email us at [email protected]

Response from GoPupSocksSep 21, 2021

Hello there Erin, We deeply apologize for the experience you had to go through with us and wish none of these issues would have presented itself. I checked the system to see if we resolved the issue and its seems that we sent you an email giving you a couple of options for you to choose how you would like to fix this issue and we see that you responded but did not provide us with an answer of which option you ultimately decide. We try our absolute best to go above and beyond to satisfy our customers. Please email us at [email protected] with any questions or concerns you have.

Response from GoPupSocksSep 21, 2021

Hello there Jessica, We want to extend our sincere apology for the inconvenience this dropping the ball on your order. I can only imagine how frustrating it is. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 21, 2021

Hello there, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.

Response from GoPupSocksSep 23, 2021

Hi Jessica, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I'm glad to see we created a replacement order for you. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Debbie, Thanks for your feedback! We are sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Warm Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Brock, Thank you so much for your feedback! We are sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially since you are internationally located. We wanted to ensure that your order issue has been resolved, however, we can not confirm if your order has been delivered or not. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Warm Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Kendra, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially since you are internationally located. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐶