GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi Lacey, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end. After looking into your order, I'm glad to see a replacement order was created and delivered. Please email us at [email protected] if you have any additional feedback. We value your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 23, 2021

Hi Amy, Thanks for your feedback! We are completely saddened you didn't have an overall good experience ordering from us. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We strive for top-notch quality and hate that we dropped the ball with your special order. We make our products with the intention of them being novelty items but they can be worn. We do apologize for the order issues you experienced. Please email us directly at [email protected] in order to create a solution at this time. We appreciate your patience! Warm Regards, The PupSocks Team 🐩

Response from GoPupSocksSep 21, 2021

Hello there, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 21, 2021

Hello there Bridget, It is unfortunate to see that you had to face this experience with us and we want to extend our sincere apology for this mishap. I really wanted to see if the issue was resolved so I checked the system and I was excited to see that we were able to create a replacement for you. We try our absolute best to go above and beyond for our customers and truly want to deliver them a special and memorable gift. Our growing company appreciates your feedback because it helps us improve on our products and services. For questions and concerns, email us at [email protected]

Response from GoPupSocksSep 21, 2021

Hi there Rachel, We do apologize the terrible experience you had to face and we all hope that you have a better experience the next time you shop with us. I checked the system to see if the problem was resolved and I was excited to see that we were able to do a replacement for you. We hope you are enjoying the custom product we replaced for you and hope you consider us the next time. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 21, 2021

It is unfortunate to see that you had to go through this experience and wish you had gotten your custom product sooner. I did check the system to see if the issue was resolved and I was excited to see that we were able to send you a replacement. I do want to mention that most of the previous reviews that our customers leave us, we had already resolved the issue for them, they just leave their old Trustpilot reviews giving the impression that we don't attend to them. We never leave no questions unanswered and no email unattended. We are absolutely committed to satisfy our customers and appreciate, respect and value their business. We greatly appreciate the time you took to give us your feedback because this really helps our growing company improve on our products and services. For questions and concerns, email us at [email protected]

Response from GoPupSocksSep 21, 2021

Hello there Beth, I apologize for this experience you went through and for any inconvenience this may have caused you, Beth. It is our intention to deliver the best service for our customers. We are a web-based company and we do receive a high volume of emails and respond to them accordingly from previous dates, up until the minute. We sincerely apologize for delivering a package that you did not order, I'm sure it was very frustrating as I would feel the same way. I did check the system to see if we resolved the issue and I was really excited to see that we were able to do a replacement for you! We hope you never have to go through this experience again the next time you shop with us. We do appreciate the feedback because this helps our growing company improve our products and services. We appreciate, respect and value you as our customer. If you have any questions and concerns, please contact our customer service agents at [email protected]