GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi Audrey, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I can't confirm if your order was delivered. Please email us directly at [email protected] if you still need assistance. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Stephanie, First and foremost, I would like to extend my sincerest apologies for any inconvenience this may have caused. It appears your package was stuck in transit. After further research, I see we were able to reach a solution via email! If you have any additional comments or concerns please feel free to email us at [email protected]. We appreciate your feedback! Best Regards, The PetSocks Team Shae 🌟

Response from GoPupSocksSep 21, 2021

Hi Pamela, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hello there, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.

Response from GoPupSocksSep 21, 2021

Hello there, It is so unfortunate to see that your custom made product didn't meet your expectations. We truly work tirelessly to always find and use the perfect materials when crafting our Pup-Socks. We make our socks with the intention of them being novelty items but, at the same time, they can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 21, 2021

Hello there Jessie, We are sincerely sorry that your custom product never got to you. I'm sure its really frustrating and we deeply consider that. I immediately checked the system to see if the problem was resolved and I was excited to see that we were able to do a replacement for you. We really hope you give us a second chance and have a better experience the next time you shop with us. If you have any questions or concerns, please feel free to email us at [email protected]

Response from GoPupSocksSep 21, 2021

Hi Joe, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. At this time we do not offer proof because it would slow production down drastically. After looking into your order I see we extended a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Chris, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order I see your order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae