GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

Penny
Jan 11, 2021
Crappy shipping service
I ordered two pairs of socks on December 5th and received a confirmation that my order [order #2492689] was received that same day. You also charged my credit card on December 5th. On December 11th I received notice that my order has shipped [Globegistics trachink number #LX733444434US]. Today is January 11th and I have still not received the socks. Even more disturbing is that the shipping tracking site still shows no change in status, after one month! I do understand shipping delays due to COVID-19, but all of the other items I have ordered from the USA for Christmas have arrived, including Amazon, NFL websites and College sports store websites. Surely, the package from PupSocks has progressed beyond status "Shipping Information Received" in 30 days?
Response from GoPupSocksSep 21, 2021
Hi Penny, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I see your order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae
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customer
Jan 11, 2021
Never received items
Never received items and never received answers to my multiple contact attempts.
Response from GoPupSocksSep 21, 2021
Hi Hunter, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. I also would like to apologize for the lack of better correspondence. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We are thrilled a replacement order was created and delivered. We appreciate your business as well as your patience and look forward to any future orders you may have. Feel free to contact us directly with any additional feedback or questions. Thank you for your business! Kind Regards, The PupSocks Team Shae
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customer
Jan 11, 2021
Poor customer service
I ordered the blanket for a Christmas present and when it came, it did not have my dog on it. I contacted the company requesting it to be corrected on 12/26/2020. I received an auto reply response back acknowledging they received my message but have not yet been contacted back by the company to correct the mistake.
Response from GoPupSocksSep 21, 2021
Hi Rebecca, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. It was not our intention to send you someone else's special gift and for that, we are deeply saddened. After looking into your order specifically, we see a replacement was delivered. Please email us directly if you have any additional feedback or concerns. We appreciate your patience and business! Warm Regards, The PupSocks Team Shae
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Emily J.
Jan 11, 2021
I placed my order over a month ago and…
I placed my order over a month ago and still haven’t received them.
Response from GoPupSocksSep 21, 2021
Hi Emily, We are terribly sad you did not receive your gift as expected. When we initially created our delivery window, we didn't think COVID would alter it as much as it did and for that, we sincerely apologize. After looking into your order it appears your package might have been lost in transit. I am glad to see we did send you a replacement order. Please email us directly if you have any additional feedback or concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae
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customer
Jan 11, 2021
Horrible customer servixe
This company really needs to work on its customer service. My Daughter’s Christmas present arrived after Christmas. I understand that this was a problem with the post office. But then when I did receive, it was the wrong item. It doesn’t even have a picture of my dog on it. Instead I have pictures of some cats on it. I have tried emailing them several times but keep getting a stupid form email back about how they’re having problems with the post office. This does not address my issue of how to get my daughter her Christmas present. It is now three weeks after Christmas and I still have not received any information about how to get my correct product. There is no phone number to call where you can talk to someone, it is strictly sent through emails. And apparently nobody checks any of their emails. I spent $25 on a pair of socks and I expect good service and to receive the correct product.
Response from GoPupSocksSep 21, 2021
Hi Kevin, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced with your Daughter's Christmas gift and we would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶
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customer
Jan 11, 2021
I received the wrong order and haven’t…
I received the wrong order and haven’t heard back from customer service yet.
Response from GoPupSocksSep 21, 2021
Hi Chya, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience. Best Regards, The PupSocks Team Shae
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customer
Jan 11, 2021
I never received my order
I never received my order. I sent 2 emails trying to obtain an update and never heard back. This is horrible customer service.
Response from GoPupSocksSep 21, 2021
Hi Daniela, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered, especially for international orders. We wanted to ensure that your order issue has been resolved, however, we can not confirm if your went to receive it from the shipping provider. With that said, please email our support team directly at [email protected]. Include my name in the subject line, and I will personally make sure that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae
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customer
Jan 11, 2021
The socks were late..
The socks were late... The quality of the mask is terrible and small. The socks are generic one size fits all. They didn’t cut out the face well of the pics I sent.
Response from GoPupSocksSep 21, 2021
Hi Mea, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered and for that, we apologize. We make our products with the intention of them being novelty items but they can be used. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🌟
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