GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi there, We truly want to extend our sincere apologies for the delay and for the the wrong order we delivered. I immediately checked the system to see if we resolved the issue and I was excited to see that we were able to do a replacement for you. We are sorry for any inconvenience it may have caused you. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 21, 2021

Hi Michelle, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Michelle, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered, especially since you're internationally located. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Jessica, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I see your order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 21, 2021

Hi Blandine, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, it looks like your package was lost in transit. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Michelle We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered, especially since you're located internationally. After looking into your order specifically, we couldn't find any contact attempts. With that said, please email us directly at [email protected] to confirm your order issues have been rectified. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi there, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see a replacement order was delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Lisa, Thanks for the feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. Glad to see we reached a solution via email. If you have any additional feedback please email us directly at [email protected]. Kind Regards, The PupSocks Team Shae