GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi Patrick, Thanks for placing an order with us. I am so sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that an order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved the Pink PupSocks. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Betsy The PupSocks Team

Response from GoPupSocksSep 21, 2021

Hi Jon, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Betsy The PupSocks Team

Response from GoPupSocksSep 21, 2021

Hi Joanne, Thanks for placing an order with us. I am so sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue and that you actually received the wrong order I am so happy to see that a replacement order was produced and delivered. We understand how important your order. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have an awesome day! The PupSocks Team Betsy

Response from GoPupSocksSep 21, 2021

Hi Ronald, Thanks for placing an order with us. I am truly sorry for the fulfillment mishap with your previous order. Rest assured our orders are made in our facility in Atlanta, Georgia and shipped from there as well. We do not drop ship our products. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. I am happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved the Pink PupSock with the beautiful husky on them. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you so much and have a wonderful day! The PupSocks Team Betsy

Response from GoPupSocksSep 21, 2021

Hi Stu Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. It looks like a refund in the amount of $27.80 was put back on your credit card. Also we sent out a replacement order for the PupSocks for your son. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience and have a great day!!! The PupSocks Team Betsy

Response from GoPupSocksSep 21, 2021

Hi Julie, I apologize that you received the wrong order. I also apologize that your package arrived with worms in it! I can assure you this has never happened before. Unfortunately, this must-have happened during transit. I am happy to see that a replacement order was produced and delivered. I totally understand how important your order was for you and your loved ones and hope that your recipient loved the PupBlanket (adorable pup by the way). I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and I hope you have a excellent day!! The PupSocks Team Betsy🐾🐾

Response from GoPupSocksSep 23, 2021

Hi James, Thanks for placing an order with us. We are terribly sorry for the mishap with your order. We are happy to see that the replacement order was produced and delivered. As always we appreciate your feedback in order to better ourselves as a company. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected] Thank You The PetSocks Team 🐾

Response from GoPupSocksSep 23, 2021

Hi Kristen, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶