GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 24, 2021

Hi Krista, Thanks for placing an order with us. I am so very sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am very happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved their CatSocks (the picture of the kitty is adorable). I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have an excellent weekend! Betsy 🐾😽 The PupSocks Team

Response from GoPupSocksSep 24, 2021

Hi Melissa, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, transit delays are out of our control. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 17, 2021

Hi Lanny, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered, especially since you're located in Canada. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please lookout for an email from our team. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Adam, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Betsy The Pupsocks Team

Response from GoPupSocksSep 21, 2021

Hi Sebastien, I hope your having a terrific Tuesday! I did some digging into the status of your order, and unfortunately, it has not indicated whether your order has delivered. However, I wanted to check in and see if you did receive the order you placed, or if you have a concern or issue regarding your order. If you have not have received your order or received the wrong order please respond directly to this email. I truly appreciate and value your business. Because of this, I wanted to make sure that you were able to get the items you purchased in your hands. Please let me know as I would love to hear your feedback. Betsy The PupSocks Team!

Response from GoPupSocksSep 21, 2021

Hi Damon, Thanks for placing an order with us. I am awfully sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipients loved the PupSocks. I truly appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you again for the order and have a wonderful day!!!! The PupSocks Team Betsy

Response from GoPupSocksSep 21, 2021

Hi Jacob, Thanks for placing an order with us. I am really sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that an order was produced and delivered. I truly understand how important your order was for you and your loved ones and hope that your recipient loved the Green PupSocks! I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy 🐶🐾

Response from GoPupSocksSep 21, 2021

Hi Kelly, Thanks for placing an order with us. I am really sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved the Tie Dye Reptile Socks! I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you again for your order and have a excellent day! The PupSocks Team Betsy🦎