GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi Rick, I am so sorry that the socks did not meet your expectations. It is never our intention to deliver a substandard product. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate the feedback. Betsy The PupSocks Team

Response from GoPupSocksSep 14, 2021

Hi Lori, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, we do see where your custom order was delivered. I know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Lona, Thank you for your feedback! We are completely sorry you received the wrong gift. It was never our intention to send you someone else's special order. In order for us to improve as a company, we take your feedback extremely serious as we are always constantly improving our fulfillment process. After looking into your order, I see we reached a solution via Email. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 24, 2021

Hi Liz, I hope you are having a great Friday! I want to apologize for the mishap and you getting the wrong pup on your socks. I see where a refund in the amount of $25.38 was refunded back to your card. I again apologize for the mishap and hope you have a wonderful weekend!!! Betsy The PupSocks Team

Response from GoPupSocksSep 21, 2021

Hi Angie, Thanks for placing an order with us. I am truly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I truly understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have a excellent day!!! The PupSocks Team Betsy

Response from GoPupSocksSep 21, 2021

Hi Valerie, Thanks for your review via Trustpilot. We want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, we would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! Betsy The Pupsocks Team