GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hi Susan, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered, especially since you are internationally located. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Emilie, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner, especially since the order received wasn't yours. It was never our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make this kind of fulfillment mishap, we take your feedback extremely serious. After looking into your order, I see a replacement order was created. Please email our support team directly at [email protected] if you have any additional feedback or concerns. Best Regards, The PupSocks Team

Response from GoPupSocksSep 21, 2021

Hi Cindy, Thank you so much for reaching out to us! We are saddened to hear that you were displeased with your order. We value you and appreciate your honesty. We will use this feedback to improve in the future. We want to ensure that our customers are happy so at this time we can offer 2 options. Option 1: We can issue a refund in the form of a store credit. Option 2: We can issue a replacement in the form of the purple Socks with the pups face on them. Please confirm how you would like to proceed and we will move forward with the resolution of your choice. Looking forward to hearing from you soon. Best regards, Betsy The PupSocks Team

Response from GoPupSocksSep 24, 2021

Hi Regina, I hope you are having a great day! I did some digging into the status of your order, and unfortunately, it has not indicated whether your order has delivered. However, I wanted to check in and see if you did receive the order you placed, or if you have a concern or issue regarding your order. If you have not have received your order or received the wrong order please respond directly to this email. I truly appreciate and value your business. Because of this, I wanted to make sure that you were able to get the items you purchased in your hands. Please let me know as I would love to hear your feedback. Have a wonderful weekend!!! Betsy The PupSocks Team

Response from GoPupSocksSep 21, 2021

Hi Mitchell, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that an order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy

Response from GoPupSocksSep 21, 2021

Hi Victoria, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy

Response from GoPupSocksSep 21, 2021

Hi Chanda, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! The Pupsocks Team Betsy