GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hi Michelle, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, I see we extended a solution via email. Please email us directly at [email protected] if you have any additional concerns or feedback. We appreciate your patience at this time. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Trevor, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered severely, especially since you're located internationally. After looking into your order I can not confirm if it's been delivered. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. We look forwards to hearing from you! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Lisa, We are extremely sorry you didn't receive your order when originally expected and for any inconvenience, this may have caused. There must have been a mishap during our fulfillment process which lead to you receiving the wrong socks. Upon further research, I am pleased to see we were able to send a replacement order for you! We a constantly improving as a company, and we appreciate your honest feedback and patience, especially during the holiday season. With that said I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business! Best Regards, The Pupsocks Team Shae 🐾

Response from GoPupSocksSep 15, 2021

Hi Stacey, We are terribly sorry you didn't receive your order in the timely manner as expected. Due to COVID shipping guidelines, your delivery expectation window was altered. We would also like to apologize for our poor communication. We appreciate your feedback in order to better ourselves as a company and how we communicate with our customers about their custom products. We are pleased to see your replacement order was indeed delivered. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected]. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Tim, Thanks for placing an order with us. I am so sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am so happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved the Blanket. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you and have a wonderful day!!!!!! The PupSocks Team Betsy

Response from GoPupSocksSep 15, 2021

Hi Katie, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. We take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see a replacement order was created and delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Justin, We are beyond sorry for delivering a subpar product. I would like to extend my sincerest apologies for any inconvenience this may have caused. There must have been a mishap during our fulfillment process. We strive for A1 quality and hate that we dropped the ball with your special order. After looking into your order I see we reached a solution via email. If you have any additional comments or feedback please email us at [email protected]. We appreciate your patience! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Alicia, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. I would also like to apologize for the poor correspondence on our end. After looking into your order I see a solution was extended via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae