GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hi James, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. It must was a fulfillment mishap that lead to you receiving an extra pair of socks. After looking into your order, we could not find any contact attempts. With that said, please email us at [email protected] to confirm your order issues have been rectified. We appreciate your patience. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi James, Thanks for your feedback! We do apologize for the order issues you experienced with your previous order. We strive to deliver a quality product and we are sorry we dropped the ball. We wanted to ensure your order issues have been rectified, however, I don't see any contact attempts. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Best Regards, The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hi Jeanine, We are terribly sad you did not receive your gift as expected. When we initially created our delivery window, we didn't think COVID would alter it as much as it did. I would also like to apologize for the delayed responses via email. After looking into your order it appears your package might have been lost in transit and for that, we sincerely apologize. I am glad to see we did send you a replacement order. Please email us directly if you have any additional feedback or concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Derek, I sincerely apologize for the poor correspondence on our end. In order for us to improve as a company, we take your feedback extremely serious. After taking a looked into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hi, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Cecilia, Thanks for placing an order with us. I am truly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that the order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have a evening! The PupSocks Team Betsy

Response from GoPupSocksSep 15, 2021

Hi Jim, Thanks for taking the time to write a review. I really do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. I would like know if your Catsocks were delivered, if not I can offer you 2 solutions. Option 1: We can issue a refund in the form of a store credit. Option 2: We can issue a replacement. Please let me know by emailing back on this email. I will be happy to take care of this issue for you. Have a wonderful day!!! The Pupsocks Team, Betsy