GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksApr 15, 2021

Hi Gail, Thank you for your review! First, we are very sorry to hear that you received the incorrect order after such a prolonged delay. We are, however, very glad to see that the error was corrected, and that your order was successfully delivered! We truly appreciate your patience and your most honest feedback, as we will continue to grow and improve our services because of it. Please contact our team directly should any questions, comments or concerns arise. We'd be more than happy to assist! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry to hear that you received the incorrect order after such a prolonged delay. We are, however, glad to confirm that a resolution was offered to you via email on behalf of one of our team members. Please look forward to an additional follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksSep 14, 2021

Hi Laura, Unfortunately, we do not have anything in record stating that you have emailed us. I do, in fact, see that you have placed in order with us. We sincerely apologize for the delay and the inconvenience it may have caused. We are saddened to see that the quality of the socks did not meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be wearable. We do appreciate the time you took to give us a review, this is a growing company and this let us know what we need to improve on. Believe me, Laura, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.

Response from GoPupSocksSep 14, 2021

We apologize for the experience you went though Lisa, I checked the system and we tried to resolve the issue the best way we could and to compensate you and we are saddened that you were unsatisfied. There are certain things that are far from our reach, on the bright side, we do take our customer's reviews into consideration and it really helps our company improve. So thank you for putting in the time into giving us your feedback.

Response from GoPupSocksSep 14, 2021

Hello there Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Dan P

Response from GoPupSocksSep 21, 2021

Hi Shannon, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight and fit perfectly based on size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Betsy The PupSocks Team

Response from GoPupSocksSep 21, 2021

Hi Michelle, Thanks for placing an order with us. I am so sorry for the delay with receiving your previous order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved the FaceMash Blanket. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you. The PupSocks Team Betsy 🐾🐾

Response from GoPupSocksSep 15, 2021

Hi Connie, Thank you so much for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. It was never our intention to send you someone else's special gift and for that, we deeply apologize. Due to COVID shipping guidelines, your delivery expectation window was altered, especially for international orders. We would also like to apologize to you for the lack of better correspondence on our end as well. In order for us to improve as a company, we take your feedback extremely serious. I am glad to see a replacement order was created and delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae