GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 9, 2021

Hi Melanie, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous order due to an unforeseen transit issue. I am are happy to see that your order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you again Melanie for the feedback and have an awesome day!!! The PupsocksTeam Betsy 🐶

Response from GoPupSocksSep 9, 2021

Hi Brantley, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Thank you again Brantley for your review and have a perfect day! Kind Regards, The PupSocks Team Betsy

Response from GoPupSocksSep 16, 2021

Hi Lori, We sincerely apologize for dropping the ball on your order and for the inconvenience it may have caused you. Believe me, it is always our intentions to deliver exactly what our valued customers ordered in a timely manner. I do see that our service agents did create a replacement for you. I'm happy we were able to fix the issue but that does not excuse our mistake. We truly hope you consider us the next time around and have a much, much, much better experience. If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there Joan, I apologize for this experience you went through and for any inconvenience, this may have caused you, Joan. We do receive a high volume of emails and respond to them accordingly from the most previous dates, to up to the minute. I do see, however, that we were more than happy to meet your demands by issuing you a refund. I wish you had a better experience with us. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 15, 2021

I'd like to apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Chris. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us.

Response from GoPupSocksSep 15, 2021

Hi Adam, We apologize for the delay on your order and the experience you had to go through. I did check the system to see if the issue was resolved and it seems like we did meet your demands, complete refund and arrival of your order. We do value, respect and appreciate our customer's business with us and we go over and beyond to meet there needs, issues or questions they have. Thank you for your feedback Adam.

Response from GoPupSocksSep 15, 2021

Hello there Paige, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]