GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hi there, It is really unfortunate to see that your original package never made it to you and we apologize for any inconvenience it may have brought forth. I did further research to see if the problem was resolved and I'm delighted to see that we were more than happy to have made a replacement for you. Our professional service agents try their absolute best to go over and beyond for our customers because they are extremely important to us and we value, respect, and appreciate them. We hope that you have a much better experience the next time you shop with us. If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 16, 2021

Hi Merle, We apologize you had to go through this experience but going back to the system and seeing how we went over and beyond to assist you as a customer and that we went further than we usually go for a customer with you, we did our part well, thanks to our service agents. We met all of your demands and more. We are committed to resolve all over customers issues and deliver exactly what they ordered. Thanks for your review.

Response from GoPupSocksSep 9, 2021

Hi Marco, Thanks for your review! I am terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you Marco and have a awesome day! The PupSocks Team Betsy

Response from GoPupSocksSep 9, 2021

Hi Kathy, Thanks for your review via Trustpilot. I want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, I would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! The Pupsocks Team, Betsy

Response from GoPupSocksSep 9, 2021

Hi Barbara, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have a puptastic day! The PupSocks Team Betsy 🐾🐾

Response from GoPupSocksSep 9, 2021

Hi Janet, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 9, 2021

Hi Christy, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make this kind of fulfillment mishap, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 9, 2021

Hi Morgan, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that your order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy🐾🐾