GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 7, 2021

Hi Maura, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expeceted. While looking into your order, it looks like we were able to provide a resolution for you. If you have any other questions please email us at [email protected]. I hope you have a wonderful week! The Pupsocks Team Betsy 🐾

Response from GoPupSocksSep 7, 2021

Hi Steven, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy. 🐾

Response from GoPupSocksSep 7, 2021

Hi Jessica, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Elizabeth 🐶

Response from GoPupSocksSep 7, 2021

Hi Sarah, Thanks for your review! We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. With that, we would love to extend a special promotion to you on your next purchase. At checkout, please use code Trust20. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Elizabeth 🐾

Response from GoPupSocksSep 7, 2021

Hi Katelyn, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Elizabeth 🐾🐶

Response from GoPupSocksSep 7, 2021

Hi Mr. Wilkins, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The FaceSocks Team Elizabeth 🐾

Response from GoPupSocksSep 7, 2021

Hi Patrick, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a PUPTASTIC day! Elizabeth 🐾

Response from GoPupSocksSep 16, 2021

Hello there Mary, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]