GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksApr 9, 2021

Hi there, Thank you for your review! We are very sorry to see that your initial order did not arrive due to a pre-shipment error. We are, however, glad to confirm that a resolution was provided for you, and that your new order was successfully delivered! Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 9, 2021

Hi Jill, Thank you for your review! We do apologize for the lack of response from our team within a timely manner. We are also very sorry to hear that your order arrived much differently than anticipated. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you 20% off of an order of an alternative item of ours. Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to checkout to ensure it applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 9, 2021

Hi there, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 9, 2021

Hi there, Thank you for your review! We are very sorry to hear that you have experienced difficulties while trying to contact us. Unfortunately, we do not offer a telephone number, as we are a completely web-based company at this time. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 9, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to a lack of response from our team within a timely manner. We are, however, glad to confirm that a resolution was provided for you via email, and that your order was successfully delivered! In an effort to accommodate for the troubles that you have experienced, we would like to offer you 20% off of your next order with us using the coupon code TRUST20. Please enter the code prior to checkout to ensure the discount applies. We thank you for being the best part of PupSocks! Please contact our team directly at [email protected] should any questions, comments or concern arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner, in addition to the delay that you experienced while awaiting the arrival of your order. We are, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your order was successfully delivered! We truly appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your most honest feedback! We are very sorry for the lack of response from our team within a timely manner. While delays were experienced while awaiting the arrival of your order, due to the order being lost in transit via USPS, we are happy to confirm that a resolution was provided for you via email and that your order was successfully delivered! We appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry that you did not receive prompt correspondence from us and for any inconvenience this may have caused! We truly appreciate your most honest feedback and will continue to grow and improve our products and services because of it. While we do apologize for the difficulties that were experienced regarding this matter, we are happy to confirm that correspondence was provided via email on behalf of one of our team members. Please look forward to an additional email from our resolution department at [email protected]. The PupSocks Team -Courtney M.