GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Christina D.
It’s been almost two months and order still not received. No response from the company.
Response from GoPupSocksSep 7, 2021
Hi Christina, We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The Pupsocks Team Betsy 🐾
customer
I ordered multiple pairs of socks in November for Christmas gifts. I was told 8-10 days for delivery, but they didn’t show up until a week into January. There was zero communication or offers to make this right. Also, the quality of the socks themselves stink. The picture quality is nice but the sock material is very strange, and they’re not shaped right so they’re tight on the heel and weirdly wrinkled at the front of the ankle, and wide around toes. Pretty expensive waste of money on a poor product, poor delivery, and poor service.
Response from GoPupSocksSep 7, 2021
Hi Hannah, Thank you for your feedback. I'm sorry you did not get any communication to make this right. We apologize that the sock arrived defective. It is never our intention to deliver a substandard product. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Betsy 🐾
customer
I have not received my socks yet! More than a month!
Response from GoPupSocksSep 7, 2021
Hi Cristina, We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The Pupsocks Team Betsy 🐶
customer
Ordered back in November, they state they shipped, still no order and it’s almost 2 months later. If you email- they will reply a week or two later, if at all. they are not very helpful and just blame the post office. Do not recommend unless you like giving this company money and getting nothing in return. No replacement sent out or even offering to find package. Worst customer service.
Response from GoPupSocksSep 7, 2021
Hi Jill, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience. The Pupsocks Team, Betsy🐶
M-Evr
Ordered 2 pair of socks with the same picture for each pair and by mistake I got one pair with a picture that isn’t mine. Wrote a message on messenger and never heard back from them. Very dissappointed.
Response from GoPupSocksSep 7, 2021
Hi Marie-Eve, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The Pupsocks Team Betsy 🐾
AL
Saw this ad on Instagram and really thought this would be a good purchase, and not a poor experience. I purchased 2 pairs of socks for $43 Canadian, and I intended these to be a gift gift for brother and his new fiancée for Christmas. Shipping took 51 days to reach Canada; received well after Christmas, though I was expecting shipping delays because of the pandemic. When I inquired further, I received a generic form email saying their shipper UPS wasn’t communicating with them. Tracking was updated very infrequently. On the order customization request line for the graphic artist, I requested that the bow tie on one cat head be included; there was no indication from them that this would not be included until I received their mass email saying the order won’t ship on time with a socks photo included in a printable Christmas card to send to the recipient. I can even accept all of the above, but sock quality is not what I expected. The sock has an interesting fabric and feel with a glossy look. They don’t appear to have a very (or a barely) fitted heel. I don’t think this sock will be worn by my recipients. Very sorry to say that these are, at best, worth half the price.
Response from GoPupSocksApr 7, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. While we are saddened to hear that you were unhappy with the overall quality and fit of your socks, we truly appreciate your feedback, and will continue to grow and improve our products because of it. To accommodate, we would love to offer you a $5 store credit towards your purchase of an alternative item. If you have any other questions or concerns, please feel free to reach out! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away. The PupSocks Team -Courtney M.
customer
I've paid around 1st December 2019 still hasnt arrived. I have a tracking number which says "item information received" on the 9th December and no other updates. I have tried messaging via Facebook.... no reply. Really disappointed as it was ment to be an xmas gift. Now to fight PayPal for my money back.
Response from GoPupSocksApr 7, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your new order was successfully delivered! Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
Charlie
I know it’s Christmas and I know we have COVID but they advertised they would be able to meet the dates. Not only did they not get it to me on time, half the order is missing and it’s been impossible to get a response from them. Don’t commit to what you can’t deliver and be more responsive. Christmas wasn’t a surprise and neither were the shipping issues. They should have staffed correctly and adjusted shipping times.
Response from GoPupSocksApr 7, 2021
Hi Charlie, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order in addition to receiving only half of your order. We are, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members. We truly appreciate your feedback and will continue to grow and improve our products and services because of it. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
