customer
Custom Socks
I ordered a pair of socks as a gift around Thanksgiving. It was posted on the website that they would ship in 8-10 business days. I finally received my order last week, which means it took over 3 weeks for them to ship and arrive. I understand that this is a custom item, and we were very pleased with how they turned out, but they should not state that they’ll come within a certain amount of time when that is not the case. I also tried contacting customer service 3 times about the status of my order (on Facebook, through their email and their customer support on the website). It took almost a week to hear back from anyone and even then I wasn’t provided with much information. Long story short, great product, poor customer service and shipping times. Definitely allow much more time if planning to order.


