GoPupSocksReviews of gopupsocks.com

We received socks with the wrong dog on them on 12/29/21. There is NO phone number to contact someone so I had to send an email to customer service. Its 1/11/22 and we’ve received one e-mail from customer service and we still don’t have the right socks. Update 1/25/21 - Still no response from customer service. Our credit card company is now disputing the charge because we paid for something we never received.

Placed an order on 12/2 for Christmas gifts. Started emailing and posting on FB and Insta on 12/16 for an update and didn’t hear back until Janaury. Asked to cancel And refund and they shipped it so now waiting to find out how to return and be refunded. I had to buy different gifts for the holiday. There is no customer service number and no one answers emails. Horrible company and service will never order again and have alresdy told anyone I know not to order. Also placing a complaint with the BBB

Worst customer service and experience! I ordered on 12/6 plenty of time for Christmas, multiple emails to check status and nothing. There is no # to call for someone live and then on 1/6 “my order” shows up and it’s not even my dogs. Tag on socks clearly says different order # and again I reached out and still nothing. I do NOT recommend!

no customer service follow up for a package that has yet to arrive. order placed 12.15, it's 1.11 now.

Ordered before Christmas… Was guaranteed delivery before Christmas or FULL refund. That didn’t happen (both the delivery or the refund). I have sent numerous emails requesting a refund and they will not get back to you. Bad service, low quality, would never buy from them again. It’s a cute idea but the execution stinks!

The material is cheap, despite the cost of the socks. Although it is customized, the end result isn't anything to brag about. My order of one pair of socks also took way longer than was originally told, and even after the delay, the second estimate was wrong as well. When I reached out to the website about the delay and the unhappiness, I got no response as well. Never using this site again.

Poor quality- fabric is itchy and the pictures stretch and distort. Socks were not delivered as promised (they were supposed to be Christmas gifts). Never heard back from customer service after issuing a query and receiving emails assuring I would hear back from them. Very disappointed. Don't waste your money.

The product looks cheap. The photo I sent is not the one on the socks I received.