GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 10, 2021

Hi there Lauren, I'm very sorry you didn't get prompt correspondence from us and for any inconvenience this may have caused. Rest assured, we are working hard to assist our valued customers in a timely manner. We apologize for the issues you have experienced. I do see that a replacement order was shipped and shows as delivered per your order's tracking number. We have reached out via email as well to follow up with your replacement order. We want to be sure that you received your order and are satisfied. Please let us know if we can be of any further assistance. The PupSocks Team -Lanice

Response from GoPupSocksJul 13, 2021

Hi Erandi, Thank you for taking the time to write a review. We apologize that you did not receive your order in the time frame you expected and for the lack of correspondence. We do embrace customer feedback. Upon further research, of your order, it looked like your product was hung up in the COVID19 transit mishap. We hope that your loved ones enjoyed our custom-made products. Moving forward, because we are customer-focused we'd like the chance to "wow" you. Remember us for your next great gift idea at Gopupsocks.com, and use coupon code "Trust20". We appreciate your business! The Pupsock Team

Response from GoPupSocksMar 12, 2021

Hi there Joe, We apologize for the issues you have experienced. I understand how disappointing this can be especially during the holidays. I do see that a member of our team sent a replacement order to you. We have also reached out to you via email to follow up. Please let us know if we can be of any further assistance. The PupSocks Team -Lanice

Response from GoPupSocksJul 20, 2021

Hi there, Thanks for placing an order with us. We are terribly sorry for the delay in receiving your most recent order due to an unforeseen transit issue. We are happy to see that the replacement order was produced and delivered. We understand how important your order was for you and your son and hope that he loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team

Response from GoPupSocksSep 7, 2021

Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. We appreciate your business! The Pupsocks Team Betsy

Response from GoPupSocksSep 7, 2021

Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! The Pupsocks Team Betsy

Response from GoPupSocksSep 7, 2021

Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expeceted. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! The Pupsocks Team Betsy

Response from GoPupSocksSep 7, 2021

Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! The Pupsocks Team Betsy