Razmig V.
Horrible experience with my order
Horrible experience with my order. When I first saw the advertisement I thought it was an awesome idea, especially as my wife and kids love our dog and my wife is big on wearing socks that stand out. I figured what better Christmas gift then a sock with our loved dog and kids. The order was submitted in Novemeber with four images where my wife and three kids were holding our dog close to their face. I submitted the order asking if it can be done in that manner and got no response. I received my first order and the image of my daughter and dog were left off. I submitted a claim online to receive a corrections and guess what happened, this time they sent a pair of just images of my dog. So now I have two pairs that are wrong. At this point I'm asking for a refund and i'm being told their company policy is to issue store credit to which I say no thank you. I'm not ordering from them again and can't seem to get my $45 and change refunded to my original payment method. I've been exchanging emails with them for days and nothing.
Response from GoPupSocksMar 2, 2021
Hi there Razmig, We apologize for the issues you have experienced. At this time, we have the capacity to print up to four faces only. Whether a human face or pup face, they will count towards the number of allowed faces. I do see that a full refund was processed for you. A member of our team has reached out to you as well to ensure that you have been provided a full resolution. Please let us know if we can be of any further assistance. The PupSocks Team