GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Took TWO months to receive socks. Poor quality fabric, and they are so WIDE...! Socks shouldn’t be tight nor constrictive but those are ridiculously too big. A complete waste of money. Don’t bother. Couldn’t give less than a star.
Evan
Poor customer service. Received the wrong product with the wrong photo. I have reached out to customer service, but have not heard anything in weeks.
Response from GoPupSocksFeb 9, 2021
Thank you so much for your feedback! Rest assured, we have been working diligently to assist our customers and ensure that orders arrive properly and as quickly as possible. I'm sorry to hear that your order was incorrect. This is a one-off situation that must have occurred during our fulfillment process which sometimes can affect a small percentage of orders. I can see that you have been in contact with one of our representatives and we are happy to see that we could issue a replacement order. At this time, your new order has been shipped and on its way to you! The PupSocks team - Ariel
customer
I am giving a 1 star review because I ordered pup socks on Dec 4, 2020 and have not received my order. I am frustrated I trusted the company to fulfill an order and am now out money that was set aside for Christmas presents.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel
Dwayne O.
Order took almost 7 weeks and when it finally showed up it was completely wrong ! I received socks with a generic german Shepard on it not the face of our cat i submitted .. very disappointed Hopefully getting a refund
Response from GoPupSocksFeb 9, 2021
Thank you so much for your feedback! Rest assured, we have been working diligently to assist our customers and ensure that orders arrive properly and as quickly as possible. I'm sorry to hear that your order was incorrect. This is a one-off situation that must have occurred during our fulfillment process which sometimes can affect a small percentage of orders. I can see that you have been in contact with one of our representatives and we are happy to see that we could issue a replacement order. At this time, your new order has been shipped and on its way to you! The PupSocks team - Ariel
customer
The picture of my dog turned out great, but the material is terrible!! It is sooo uncomfortable. It also bunches near the ankle, which is painful. Will never actually wear these, don’t waste your money!
Response from GoPupSocksMar 17, 2021
Hi there! Thank you for your review, as we really appreciate your honest feedback. We are ecstatic to hear that the photo turned out as anticipated! However, we do apologize for the socks being of an unsatisfactory quality. Please enjoy 20% off of a purchase of an alternative item of ours, using the coupon code TRUST20. We look forward to you being able to enjoy more of what PupSocks has to offer! The PupSocks Team -Courtney M
customer
Ordered almost 2 months ago and still hasn't arrived in mid January... would never buy again
Response from GoPupSocksFeb 5, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
Florian S.
Ordered the socks for Christmas, and there even was a line on the website saying the if you ordered at that time, you'd receive the socks before Christmas (it was beginning of December). Got the socks today (mid January). Quality of the socks is terrible, but prints looks ok. One sock has a hole in it with fabric coming out of it where they are tied together. Not even worn once, it already has a hole in it. Terrible experience, would not recommend, especially for $25 a pair. Go somewhere else, I'll try my best to advise against this company to everyone I know.
Response from GoPupSocksMar 17, 2021
Hi Florian! We thank you for your review, as we really appreciate your most honest feedback! We are terribly sorry to hear that in addition to your order arriving late, the items were also damaged. Please look forward to a follow up email from our resolutions department. The PupSocks Team -Courtney M
customer
Terrible experience! The mask I bought is a terrible design that is too small for anyone over the age of 10 and I wrote to the company within the time-frame for returns. No response until almost a month later! They want me to take a store credit! Ridiculous! Don't make the mistake I did!
Response from GoPupSocksMar 17, 2021
Hi there! Thank you for your review, as we truly appreciate your most honest feedback. We regret to hear that your mask arrived differently than anticipated! I'd be more than happy to look further into this matter for you. Please contact our resolutions departments directly at [email protected] for further assistance. We look forward to your email! The PupSocks Team -Courtney M
