GoPupSocksReviews of gopupsocks.com

YIKES!!!!! I thought this would be a perfect christmas gift for my boyfriend, until the socks arrived. The print quality of the socks is terrible!!! I requested to have the images be cropped a specific way, which was ignored but rather than communicating with me that this wasn't possible and cancel the order, they mailed me the socks, gave my dog a new ear, and completely disregarded everything I had asked. I emailed customer service to receive a refund and the best they could do is refund it minus $9.00 for a "customization fee", even though it was their mistake. Also, it's pretty funny how they ONLY show the 4 & 5 star reviews on their website. I wish I had looked more into this company before placing an order :(

I ordered my socks on December 10th, before the guaranteed Christmas delivery deadline. I JUST received them today, January 19th. Needless to say, my dad missed out on a Christmas gift by a long shot. Finally being able to look at the socks, the quality leaves much to be desired. The knit prevents any real detail in the photos to be shown. The fabric feels cheap, and thin but stiff at the same time? The photo cutouts themselves seem to have been done with the bare minimum attention to detail — the tip of one of the heads is chopped off on every print. If you're submitting, I recommend pre-cutting out the faces you want and submit them on a white background because submitting an unedited photo isn't reliable. I'm really disappointed that I spent almost $30 and waited over a month for these. I'm almost too embarrassed to give them to my dad at this point. UPDATE: I had already emailed a full and detailed complaint to your customer support, and I received a copy+paste reply from one of your CSRs, which made it very clear they hadn't actually read my complaint at all. And I quote: "Great news!🎉 I am so glad to hear that you received your order. 😍 Thank you so much for your business and we look forward to fulfilling your next purchase! If you have any additional questions or concerns, please respond directly to this email thread and I’ll be happy to help."

I am so disappointed because everyone LOVED their socks upon seeing them, and the kids were so excited to wear them!!! The photos of the dogs were perfect! The problem is that these socks are not wearable, and barely even put-on-able!!! They do not stretch, whatsoever, and there-in lies The bulk of the problem, as well as the proportion of the foot portion of the sock - that part is cut way too big. I thought my kids were kidding me when they said they couldn’t really even put them on, but then I tried To put my son’s socks on (Blue Size L Women’s 12+/Mens 10-13) and I practically sprained 2 fingers and broke a nail trying to put them on (I wear a size 9 women’s and he wears a 10.5 mens). My daughter’s pair (Pink Size M Women’s 9-11/Men’s 7-10) socks were equally difficult for her to put on (she wears an 8.5 women’s)- she got one on, and gave up on the second. The socks just do not stretch, and seem to be cut super tight in the ankle (cannot even pull them up above their ankles at all, they just stay Super Tight around the ankle). My kids are slim, FYI, so chubby ankles/calves are not the problem ;-). In addition, on my daughter’s Pair, the foot portion (once she was able to wrestle one of them on) was about 1.5” longer than her foot. She never has issues with Socks that are sized 9-11 women’s. The proportions and cut/design on the socks just seem to be way off. Super tight in the ankles and Extra long/roomy/wide in the foot - and the fabric has almost no stretch, which doesn’t really work for socks. Fabric quality feels and looks super cheap as well. Very disappointed in this purchase and the fact that the company does not respond, just one auto reply 3 weeks ago despite several attempts to reach. Not cool. Would advise against purchasing their socks.

Terrible Service and Extremely Unhappy. I have reached out to your team now 4 times in regards to a refund for my product. It took 2 months to ship to me and when it was finally out for delivery it was stated that the incorrect address was on the package and returned back to your facility. I am not waiting 4 months to receive this product and would like this issue dealt with immediately.

This is awkward but very disappointed with my socks. They are the most uncomfortable socks I've ever worn. I wear a size 9 so I ordered the medium but they are too big. There is so much extra material around the toes it bunches up and is very uncomfortable with my shoes on. Having said that, there is absolutely no give in this material. So while there is a lot of extra material, the area around my ankles is really tight. And no I do not have large ankles. Maybe this is because the socks were made in China. Of course they were printed here, but the socks were made in China. Finally, I ordered 2 pair (one as a gift) and they did not arrive until Dec. 26th. So, I have to mail my gift-another expensive. The actual picture of my dogs does look nice though.

Shocking service and poor quality product. Ordered early December after seeing an ad stating “order now for delivery for Christmas”. They could not fulfil this, and when chased via email, took ages to respond. Ordered on 14th Dec and product arrived 7th Jan!!! Not only that, when I’ve seen the product, I wish I hadn’t bothered. The photos are great however the socks are dreadful. One long bit of tubing, not sock shaped, poorly fitting and doesn’t stay in place. Emailed again to explain I’m not happy with the product and nothing! Avoid! You’ll get more pleasure burning your money

Ordered blue socks with my son’s cat on them and received pink socks with a lab-doodle face. When I contacted the company, they offered a store credit! Christmas has passed and I don’t want a replacement pair. I actually don’t want any kind of reminder of this crappy product and company. No response when I pushed for a refund

The socks don't fit my eleven year old son's foot. They are too tight. I ordered the appropriate size too.