GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 3, 2021

Hi there! Thank you so much for reaching out to us. We are so sorry that you didn't receive a prompt response from our team. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. We are saddened to hear that your order arrived incorrectly , and we will be reaching out very to rectify this issue immediately. You are absolutely right and we sincerely apologize for any frustration or inconvenience this may have caused you during the holidays. The PupSocks Team -Faith

Response from GoPupSocksMar 3, 2021

Hi there! Thank you so much for reaching out to us. We are so sorry that you didn't receive a prompt response from our team. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. Thank you so much for your patience, despite the wait time that you've experienced. We are saddened to hear that your order arrived incorrect, however after taking a look at your account we were happy to see that one of our team members issued a resolution to your liking on 01-21. We thank you for your feedback and we will certainly use it to improve in the future. The PupSocks Team -Faith

Response from GoPupSocksMar 3, 2021

Hi there! Thank you so much for reaching out to us. We are so appreciative for your honest feedback. We are saddened to hear that you were displeased with quality of our socks, and we will use this in the future to improve for our customers.

Response from GoPupSocksMar 12, 2021

Hi there! First, I would like to apologize for the delay in response from us. We thank you for your feedback, as we really do appreciate it! I am very sorry to hear that you were experiencing delays while awaiting the arrival of your order. I am, however, very happy to confirm that a resolution was provided for you via email on behalf of one of our team members. We thank you for your patience and understanding! The PupSocks Team -Courtney M

Response from GoPupSocksMar 12, 2021

Hi Keith! First, I would like to apologize for the delay from us. We appreciate your most honest feedback, as we truly appreciate it! I am very sorry to hear that the overall quality of the socks are not at all to your liking. I'd be more than happy to provide you with a solution in regards to this matter. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M

Response from GoPupSocksMar 12, 2021

Hi there! First, I would like to apologize for the delay in response from us. We would like to thank you for your review, as we really appreciate your feedback! I am very sorry to hear that you are experiencing delays while awaiting the arrival of your order. I'd be more than happy to look into this matter, and provide you with a resolution as soon as possible. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M

Response from GoPupSocksMar 16, 2021

Hi there! First, I would like to apologize for the delay in response from us. We thank you for your review! I am very sorry to hear that you experienced delays while awaiting the arrival of your order. I am, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M

Response from GoPupSocksMar 16, 2021

Hi Kevin! Thank you for your review! I do apologize for the delay you experienced while awaiting the arrival of your package. I am happy to confirm that a resolution was provided, and that your order was indeed delivered! We thank you for your outstanding patience and understanding. Please enjoy 20% off of your next order with us using the coupon code TRUST20. The PupSocks Team -Courtney M