Heidi
received a sloppy order, sloppy communication
received a sloppy order on Dec. 26. reported the problem (picture of pup is upside down from ALL the words on the blanket) on the same day. It took until January 11 to get a 4 paragraph email saying how busy they are but how important my business is and that they will get to me eventually. In the meantime, I got a few opportunities to make a review. Decided to wait to see how this unfolded- refund? correct product replacement? Nope- neither. got an email on January 13 that my order was on the way! What order??? Turns out, an exact repeat of the first order- no addressing that there was a problem with it the first time. So today I go online to see my orders, dates, account numbers...and re-report the issue. And leave a review. That is when I saw that on their messaging help box, they responded on January 11 to my December 26 inquiries. Didn't see that until today (bc I haven't been sitting at my computer on their website waiting for 2+ weeks for the response), 1/28. So, I am unimpressed with this company's ability to communicate and do wise business. Hoping for a refund at this point bc both wrong blankets have unintendedly become kennel liners. Both are the same sloppy work (every picture upside down from ALL words). Won't shop here again, but cute idea!
Response from GoPupSocksMar 9, 2021
Hi Heidi! First and foremost, I would like to apologize for the lack of response from us within a timely manner. We would like to thank you for your most honest feedback, as we truly appreciate it! I am very sorry to hear that your initial order arrived incorrectly and that there was no immediate correspondence in regards to the issue. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M