GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hi Beth, Thanks for reaching out! We are terribly sorry that your email bounced. Our contact email is [email protected]. After looking into your shipping status, it looks like the status has not been updated since it shipped from our facility. Rest assured, we are committed to ensuring your order arrives as anticipated. That said, please keep an eye out for an email from our resolutions team. We appreciate your patience. The PupSocks Team Autumn 🐾

Response from GoPupSocksAug 17, 2021

Thanks for taking the time to leave your review. Our socks are a novelty however, they can also be worn with comfort. We are so sorry to hear that you were not completely satisfied and would love to see if there is anything we can do to change that for you. We attempted to search our records in an effort to assist, however, we could not locate any specific order details based on the information provided in your organic review or any related emails. That said, please email our support team directly at [email protected] for assistance with your order.  We look forward to hearing from you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksJul 13, 2021

Hi there Connor, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The Pupsocks Team Monique🐾😊

Response from GoPupSocksMay 21, 2021

Hi Mary, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 13, 2021

Hi Hanin, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 5, 2021

Hi there, Thank you for your review! We are saddened to hear that you were unhappy with the quality and fit of your products. We truly appreciate your most honest feedback and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments, or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 4, 2021

Hi Kate, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting a resolution in regards to receiving an incorrect item in your shipment. We truly appreciate your most honest feedback, and will continue to grow and improve our products and services because of it. In an effort to accommodate for the delay and inconvenient experience that you have had with us thus far, we'd like to offer you a 20% discount to be used on your next order with us. Please use the code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing or shipping information to ensure the discount applies. We truly appreciate you for being a valued customer of PupSocks! Please do not hesitate to contact our team directly at [email protected] should there be any questions or concerns that arise. We're always happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 30, 2021

Hey Nick, We are very sorry to hear that your order was incorrect and that you were not satisfied with sizing of our Face Mask. Rest assure this is a very urgent matter that has been forwarded to the proper department for an immediate resolution. Please look out for an email from our Resolutions Department [email protected] regarding this issue. Kind Regards, Tyra H.