GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksNov 8, 2021

Hi Bree, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your order. We strive for top-notch quality and hate that we dropped the ball with your special order. We are sorry the printing did not come out the way you wanted it to. Please expect an email from one of our customer service reps to help you with a resolution to this issue. The PupSocks Team

Response from GoPupSocksNov 8, 2021

Hi Janet, Thanks for the feedback! I'm terribly sorry you haven't received your order. Due to covid and your mail service being suspended an obstacle has presented itself. With that said please lookout for an email from one of our customer service representatives. Thank you for your patience. Best Regards, The PupSocks Team Shae

Response from GoPupSocksNov 4, 2021

Hi Belinda, Thanks for your feedback! I'm terribly sorry your order hasn't made it to you yet. Our shipping couriers have been experiencing shipping delays. After looking into your order, it looks like your order made it to Miami and then remained stagnant, making your order lost in transit and for that, we sincerely apologize. I actually reached out via email to extend a solution and get your order replaced. Please email us directly at Team@PetSocks so we can rectify your order issue. Kind Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksNov 3, 2021

Hello Elena, I'm sorry to see that the package was returned to us. I would love to help you as much as I possibly can so please, keep a look out for a email I just sent you. If you have any other questions or concerns, email our service reps at [email protected] and we will gladly assist you.

Response from GoPupSocksNov 1, 2021

Hi Jorge, Thanks for your feedback! I'm sorry you haven't received your order as anticipated. I noticed you were in Mexico, and International orders can take up to 15-20 business days to receive your product after production. Your order was placed on October 14, 2021. I also took a look at your tracking and your order is indeed at a facility in Mexico. With that said, please look out for an email from one of our team members. Thank you for your patience! Kind Regards, The PupSocks Team Shae ✨

Response from GoPupSocksNov 1, 2021

Hi Nina, Thanks for the review! I'm terribly sorry your order did not come out as expected and for that, I sincerely apologize. In order for us to improve as a company, we take your feedback extremely serious. After taking a look at your order, I see we extended a solution via email today. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksNov 1, 2021

Hello there, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksOct 29, 2021

Hi Theresa, We are so sorry you have not received your socks. Please allow us to look into this for you and get you a resolution. Please look out for an email from one of our customer service representatives. And again, We apologize for any inconvenience this may have caused. The PupSocks Team