GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksNov 18, 2021

Hi Jen, I am sorry to hear that you have an issue with the quality of the custom PupSocks. Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Have a great day! ThePupSocks Team

Response from GoPupSocksNov 17, 2021

Hello Lisa, I want to apologize to your niece and to you for delivering the wrong order. I did send you an email resolving this issue so keep a look out for an email from us. I hope you consider us in the future and have a better experience the next time you shop with us. If you have any questions or concerns, reach out to us at [email protected]

Response from GoPupSocksNov 16, 2021

Hi Nancy, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team Shae 😁

Response from GoPupSocksNov 11, 2021

Hi Ana, I am so sorry you have not received your custom PupSocks. I tracked the order and it said it was delivered on the 4th of November, have you not received them? Please be on the lookout for an email from one of our customer service reps to take care of this for you. The PupSocks Team

Response from GoPupSocksNov 11, 2021

Hi Teresa, Thank you for your feedback! We are completely shamed faced we didn't deliver the quality of sock as expected. It's never our intention to send out a subpar product. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected]. We value your feedback and hope we can create a better experience for you in the near future. We appreciate your business! Best Regards, The PupSocks Team Shae ✨

Response from GoPupSocksNov 11, 2021

Hi Kevin, Thanks for the review. We strive for exceptional quality and hate that we dropped the ball with your special order and for that, we apologize. In the FAQ we advise our customers to send pictures with good lighting and preferably a high-quality photo, in order to achieve the best results. We appreciate your feedback and hope we can create a better experience for you in the near future. Please email us directly at [email protected] if you have any additional concerns. We appreciate your business! Kind Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksNov 10, 2021

Hi Joanne, I am so sorry that you have not received your item. We do not charge for tracking information. That is free of charge. Please be on the lookout from a email from the PupSocks team. Again, I apologize for the confusion. Betsy The PupSocks Team

Response from GoPupSocksNov 10, 2021

Hi Grace! Thank you so much for your feedback! Our products are usually comfy, lightweight and fit perfectly based on size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Have a great day! The PupSocks Team