GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 6, 2021

Hello Rachel, Thank you for giving us your feed back. I wanted to look back into the system to see if this issues was resolved and it seems that one of our representatives sent you a resolution email and you never responded back. We really want to fix this issue for you so if you could respond at your earliest convenience, we'll get right back on track with your order. If you have any questions or concerns, reach out to us at [email protected]

Response from GoPupSocksDec 6, 2021

Hello Brittany, I'm sorry to see that the specific dogs you requested were not put in your custom product. I checked on your order and all dogs look very much similar, you can see how our designers team got a little mixed up but there is nothing to worry about, Brittany, I did get very happy to see that we were able to resolve the issue for you. A replacement with the right pups were made for you. If you have any questions or concerns, reach out to us at [email protected]

Response from GoPupSocksDec 4, 2021

Hello there, We apologize you received the wrong item but I'm happy to see that we were able to find a resolution for you. We did have to make a replacement for you so It had to go through the entire process again. I check on your order and it is currently being produced. I resent you the order details just so you can be informed every step of the way.

Response from GoPupSocksDec 4, 2021

Hello there, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksDec 2, 2021

Hello there Cherie, Thank you for your review. I sincerely apologize that you have not received your order as of yet. Please know that we will make this right as we want our customer to be happy. Please look for an email in the next couple of moments so that we may rectify this issue.

Response from GoPupSocksDec 2, 2021

Hi there! Thanks for taking the time to leave us a review. While we are happy that your order looks good, we are disappointed to hear that you were not pleased with the quality of your order. We want our customers to be 100% satisfied with every purchase. That said please look for an email from us shortly so that we can try and resolve this for you!

Response from GoPupSocksDec 2, 2021

Hello there! Thank you for your review. I sincerely apologize that you have not received your order. Rest assured, I will be looking into this for you right away. Please expect an email in just a few moments so that we can get this resolved.

Response from GoPupSocksDec 1, 2021

Hi Ann Marie, I am so sorry you are having a difficult time receiving a resolution. Please be on the look out for a email from one of our Customer Service Reps to help you with a amicable resolution. Once again, I apologize that is has taken this long to get back with you. Betsy The PupSocks Team