GoPupSocksReviews of gopupsocks.com

I ordered socks with a cat face for my granddaughter. I specified no background. I received socks with a tie and mustache and saying “I love dad”. Tried to contact company for refund. They did not respond.

On 11/29 I received an email my order had shipped. Today is 12/13 and I still don't have my order. When I check the tracking it says it's in Morrow, GA where it hasn't moved since 11/29.

This company STOLE my money. I never got the socks. They are a scam and a ripoff. DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!!

I ordered on 11/15 and was excited to receive the socks. Such a great idea. On December 2 received an empty bag ☹️ I emailed immediately 11/16. Received response on 12/9. Was told a reorder was in works. Today is 12/13 and no update on the reorder. I am hoping for Christmas delivery but not feeling confident at this rate. I really want to give a good review— hopefully you will make it right. Please please send me my order - I want to rave about them. 😊

Received order incomplete still missing the socks ordered. I have sent several inquiries about that thru your website and haven’t received any help ir update If you are unable to ship the docks please credit that amount to my credit card, thus was supposed to be a Christmas present Order 2641977

I haven’t received my order, and customer service has not responded to my complaints.

Customer service is terrible. Reached out to them right after I placed an order when I realized I got the wrong size and was met with no response from their chat other than the generic someone will reach out to me shortly. Shortly meant 1 week later apparently, only for them to tell me it's too late to change the order. If it's too late why is it that I havent received shipping confirmation after 2 weeks already? This was my 2nd order that I placed with pupsocks, still have not shipped. The first order they screwed up by sending me the wrong dog on the socks which I still have not received a replacement for. They have shipped my 3rd order but the tracking shows that it hasnt been received by the courier. This is kind of a crap show. If the socks were great then maybe I'll overlook the terrible customer service however they are very cheap looking. I honestly regret purchasing multiple times from this company.

Order was delivered to the wrong address. I emailed PupSocks multiple times about this; however, they never responded. Ultimately, I challenged the charge through my credit card company. Big customer service fail by PupSocks.