GoPupSocksReviews of gopupsocks.com

I ordered a blanket on 11/30/21. I rec’d notification that the order was in the process of being shipped on 12/3/21. I kept checking to see the status, tracking status never updated. I received a blanket in the mail on 12/13/21, no packing slip, only address indicated that it was possibly from pupsocks. The blanket was someone else’s blanket. Not the one I ordered. I looked for contact information fir the company. Referred back to the website…there is NO phone number to call, only a form to fill out, which i did, email said it will take up to 72 hrs for a response, at this time we are edging towards hour 71 and still no response. I get multiple emails with enticing promotional discounts, but none related to my order. I have little faith that this order will be received in time for xmas. Highly disappointed at the lack of customer service/communication. I have read other reviews, since and it appears others have had similar experiences, very unorganized/unprofessional. I feel bad for the person that also did not receive their blanket, as it came to me.

Very, very disappointed. Sadly, the socks took over 3 weeks to arrive and are of someone else's dog. Customer service has not responded.

I ordered socks for my son with our new gray and black catahoula on it. I received socks with a black mouth cur (Black and Tan on it). Clearly not our dog. There is no easy way to contact a live person. I've sent 4 emails and submitted a ticket and a chat. Still no response.

If I could go negative I would. Order has been in production since the date I placed it. Was supposed to be a Xmas present. They do not reply to emails for order updates and there is no phone number provided. When I cancelled my order they don’t fully refund you. Never again! Do NoT order from this company.

Ordered two pairs of socks for Christmas. One came with correct dog face, the other came with a random dog. Have contacted customer support three times over two weeks and have received absolutely nothing in reply. Cool product with terrible customer service.

AWFUL. I STILL HAVE NOT RECEIVED MY ORDER ( I recieved 1 of 2 orders) AND YOU HAVE NO CONTACT INFORMATION FOR ME TO SEND AND EMAIL, or TO MAKE A PHONE CALL? I tried to email but it says it does NOT exist??? COULD SOMEONE, ANYONE PLEASE HELP ME??? Where is the order and how do I reach you. If I don't here back, I will have American Express cancel payment. Order #2651381

Wrong Order received..Pupsocks never got back to me A couple weeks ago I ordered a pair of L socks with our two cats' faces on them w/ a taco background for my boyfriend. It was going to be a great Christmas gift. Unfortunately when my order arrived this was not so. I opened the package and found some rando's fluffy yet cute dog on the socks w/ a "dog dad" background. I emailed Pupsocks about this but have not received a response. Waste of $30. Not cool......

When I saw the ad for pupsocks I really wanted the product and I wanted to be impressed but so far I'm not. It only took three or four days after my order for them to turn around and send me an email saying my order has shipped. That was December 1st. The email contained a statement about USPS saying it could take up to five business days for USPS to scan the item into its computer. I understand that. It's been 15 days since my email saying my item was shipped has been received and USPS still does not have my item in their computer. Emails to pupsocks have been returned with the mailer daemon undeliverable response and a message that I sent them through their chat window triggered an email that said I would get a response within 72 hours. Again I'm just not impressed, and at this point I'm not sure my item is ever coming, or that the company is reachable, or if the item does not arrive, that I will be able to get a refund. Communication could certainly be better. At this point I should be feeling excited about my items arrival, and not concerned that I may have been ripped off. As a follow up...on 12/23 with no warning, the item arrived. It was not in the package with the provided tracking. Item is okay to nice, but not worth the endless frustration of the misleading email and non responsiveness of Pupsocks.