GoPupSocksReviews of gopupsocks.com

Placed an order for 2 item. The order status was updated to 'complete' and shipping info provided, but when the shipment arrived one item was missing. I've tried several times to contact PupSocks without any reply whatsoever, even though their automated Facebook Messenger response says they'll reply within 24 hours. I wish I had checked their Facebook page before ordering because there are a lot of people who are very dissatisfied with PupSock and also complaining how they can't get a reply. Also hundreds of BBB complaints have been filed against them. Go elsewhere! Update 1/4/22: I've sent no fewer than 14 Facebook Messenger messages and most show they have been delivered/read. I posted another query on their Facebook page and it was immediately deleted. I've sent numerous emails and Support Requests from their site and never heard back. Because they won't simply respond, I have to assume that these folks are simple low-life scum just taking people's money. Update 1/5/2022: So within an hour after my post was deleted from their page, I finally received an email from them saying they were going to produce/ship my missing item. I replied that I preferred a refund since it was a Christmas gift for which I had to make other arrangements. They have now replied to my email that they are issuing a credit to my account, so I'll be watching for it. So as long as the credit does show up, I'm fine and consider this issue resolved, although I would be leary of doing business with them again after this experience.

I haven't even received them. I ordered them in November. They shipped December 6th and say they are in Georgia. So I can't rate a product I haven't received!

Hello, surprised to get this request for a review. I emailed customer service asking for a refund because I am unhappy with the product and haven’t heard back. I also unsubscribed from your email list at least 4 times and keep getting promotional emails. Would love to have both of these issues resolved. Thanks

I never received my socks so if I could give a zero I would... thanks for ruining Christmas

The socks I received did not have the picture I uploaded or the style I chose. I have emailed the help team three times now and have not heard a response but have gotten plenty of emails and even this review prompt. Would not recommend this company unless you want the wrong product and non-stop spam in your email.

The wrong socks were sent and the picture of the dog on my socks was wrong. I contacted customer service twice and no one has responded to me. No refund, no replacement socks, no nothing. I will never buy from this company AGAIN. Crooks.

I hate to write negative reviews and leave such low scores, however, I have tried to contact you twice now since last Thursday and am still waiting to hear back. I ordered a pair of socks and received the wrong pair of socks. (Wrong style, wrong DOG). I just want this to be resolved.

They sent me the wrong socks! The little dachshund is very cute, but we don't have a dachshund. I am very disappointed, because this was supposed to be a Christmas gift for my son and a replacement will definitely not make it here on time. I also have not received any communication from the company after I sent an email with a picture of the incorrect socks.