GoPupSocksReviews of gopupsocks.com

If I could give this ZERO STARS I would. I have not received my order. Thanks ordered 11/20/21. On dec 1 the company said my order shipped. USPS never received the package. Despite numerous emails to “customer service” I have no reply from them. I’m giving it until dec 20 and then I’ll have to contact PayPal for a refund “item never received.” Terrible, TERRIBLE customer service, as in non-existent.

I placed an order on 11/22/2021 and received a message that it was complete and shipped on 12/1/2021. USPS has not received the package now 16 days later. Pupsocks has NOT responded to any of my requests for info on my package. Terrible customer service and I can't rate the product because I have not received. I think I am out $80. Lousy way to do business.

Package issued a tracking number on Dec 1. 15 days later and has still not been shipped, even though we have been charged for the products AND shipping. I’d rather have a delayed arrival than a totally missing item.

Disappointing. I ordered one pair of socks for a Christmas gift on Nov 28th. I have yet to receive them. USPS still shows as “waiting to receive package” and no one from PupSocks has gotten back to me about my order despite my efforts. Its been nearly 3 weeks!

Ordered in November and says it was complete on the first of December. USPS says they never received it and when I reached out to customer service I get no response.

Ordered 1 pair of socks and 1 mask on Nov. 26th, Received the package on Dec. 6th with only the mask. I emailed on Dec.7th regarding the missing item, they responded Dec 8th with... "Thank you for reaching out regarding your order. A member from our support team will be assigned to your query and respond as soon as possible. We will be closed on Friday, December 24, 2021, Christmas Eve, & Saturday, December 25, 2021, for Christmas Day. We appreciate your kindness, patience, and understanding. Happy Holidays, {#HS:1720529496-446994#} When I had no further correspondence from Pup Socks I emailed again on Dec.11th with... "Good morning, I have not heard from anyone regarding the missing socks from the order I received. Please issue a refund for the socks or provide the product ordered, I would prefer the socks over a refund as they are a Christmas gift. Thank you in advance for your help. As of Dec.16th no response, no refund and no socks To be fair the mask I received was as ordered and appears to be of decent quality. The customer service on the other hand is non existent thus far.

Never got my complete order. No customer serves reply’s to emails. It’s a scam

I received the wrong order. They are horrible at communicating! A month later i'm still waiting on the correct order!