GoPupSocksReviews of gopupsocks.com

I placed order # 2664827 on 12/2/2021 and received an email indicating it had shipped on 12/4/2021 via UPS Mail Innovations (USPS). After many emails to Pupsocks I have yet to receive a response. I finally contacted UPS on 12/17/2021 and they informed me the tracking number was processed by Pupsocks but they have yet to receive the shipment from Pupsocks. At this point I am beginning to feel this is a scam. I should have checked their reviews before placing my order because this seems to be how they operate. Since this was a Christmas gift for my granddaughter I am now forced to scramble and find something else for her. I worked in the customer service business for 38 years and know this type of performance will be the death of this company. UPDATE: I did finally receive my order but was never able to track it and never got a response from customer service. On a positive note the blanket was exactly what we were looking for. This was gift for our 9 yr old granddaughter. She has 2 dogs and one of them is 16 yrs old so we wanted to give her something that will be a keepsake. The quality of the product is great. They just need to invest in more customer service so it matches the product quality.

Ordered almost a month ago and still have not received the socks. Tried reaching out to customer service two weeks ago and have not heard anything back. Will not order anything from here again.

I was sent the wrong order. When I contacted them, they apologized and told me they would get another order printed. I asked if it could be rushed because it was supposed to be a Christmas gift and was given a form response about production times. I asked to cancel my order since it wouldn't arrive by Christmas and was told it would be a $9 charge. So now I don't have the gift in time and can't cancel it without paying even though it was their mistake.

I received the wrong socks. (The image was not what I sent in) There is no phone number to contact them, I send them an email & it said I would receive a response after 72 hours. These we supposed to be a Christmas gift.

I order socks and sent in a picture of my dog after waiting a few weeks I finally received my order but was not my dog it was someone else's cat!! Sent an email to customer service and still have not received a response back. I don't want my order anymore was supposed to be a Christmas gift but way to late to wait for the correct socks when it's been several days and no one had gotten back to me!

The socks I received had someone else’s dogs on them. I paid over $50 for 2 pair of socks. I order these early because they were Christmas gifts. Guess that didn’t work out. Now I have one week to come up with something.

I’m sorry, I don’t like to leave negative reviews but these socks are a huge disappointment. I asked for something to be removed from one picture and it wasn’t. I don’t like the fabric nor the colors. The camo pair I ordered you can barely see the dog. I’m not sure I even want to give them to the people I ordered for.

The socks aren't soft and don't fit the feet well at all.