GoPupSocksReviews of gopupsocks.com

I ordered socks late November and received an email that they shipped in 12/4. UPS update still shows 2 weeks later that the order was never picked by UPS. I have sent three email inquiries and no response.

I cannot stress this enough about the extremely poor level of customer service. I placed an order on November 12 and it I still have not received my order. Very poor communication from the team, and the tracking number is not even found in the system. The level of annoyance that I have gone through to try and contact someone each and every week only to get a copy and paste response. This is absolutely horrible. I get there is delays but it has now been OVER A MONTH.

I don't even know where to start. I am beyond disappointed and frustrated right now, not just with the customer service, but the product, execution, all of it. I placed my order of custom socks on November 26th for my little brother. I picked the galaxy background and included a picture of his dog (a Burmese) and my dog (Chihuahua-Corgi) to be used throughout the sock. I was told delivery would take 8-10 business days. On December 4th, I was notified that my order was on its way. Apparently it took 5 days for the package to move at all after it had been moving just fine for three days. It was stuck in Georgia for 5 days before transferring to Kansas City, MO. I was then notified that the package was transferred to USPS from UPS and was on hold awaiting processing at my local facility. I was notified of this every day for a week. When I contacted the post office to see what happened, they told me according to their tracking, the package was lost in Kansas City, MO. I finally got notification yesterday, December 18th, that they would be delivered by USPS after having a week of emails telling me my package would be delivered by 9pm that night. When my package finally arrived, I went to collect it only to open it and discover that while my package was addressed correctly, I was given someone else's order with their two dogs (two boxers) and the blue bone background--NOT EVEN REMOTELY CLOSE TO WHAT I ORDERED. I do not even understand how something can be messed up this badly. I get that places are short staffed and that it's the holiday season. I truly do, but in between all of this I have reached out to customer service TWICE and received NOTHING. I ordered these well enough in advance to have them for my brother on Christmas. I had planned to design a blanket for his birthday and have socks made for myself, but this will not be happening now. I will be continuing to get in touch until this is right.

Still haven’t received my order ecen if yo sent me an email confirming the arrival of my socks November 28th…

Avoid this company. Ordered Pupsocks on 12/1 with 8-10 days shipping guaranteed. Order just shipped yesterday and now not arrive until 12/24 when I will have left for Christmas already. Messaged them 2 times a week ago with no response. Wasted 50 bucks on 2 custom socks that wont arrive in time.

Took a month to receive custom socks. They arrived with a random cat face instead of my dog. Two weeks later and I’m still waiting. Surely won’t be here by Christmas.

I’m still waiting for my order, I ordered two separate orders over two weeks ago and when I track them it says they’ve just shipped… nothing more. So at this point I’m not impressed…

I placed an order on November 30th and I received a notification that it was shipped on December 4th. It is now December 19th and I still have not received it. I have been checking for updates from UPS using the tracking number provided, but there has not been any update. It says "Shipment Ready for UPS." I reached out to the Customer Service team twice and no response. Poor customer service.