GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 26, 2022

Hi Mrs. Leggetts, I hope you are doing well. I am so sorry no one reached out to you in a timely manner. This is unacceptable and I apologize for this. I looked into your order and it looks like a resolution was given via email on January 4th. I will be having someone email you in reference to the issue to make sure everything was taken care of to your expectations. I am truly sorry this issue was not resolved promptly. Again, Please be on the look out for an email from one our Resolution Team Members. Have a wonderful day! Betsy The PupSocks Team

Response from GoPupSocksJan 25, 2022

Hi Ashely, Hope you are having a great day! Thank you very much for the review. I looked over your order and I am having one of the resolution team members send you an email to see if we can come to an amicable resolution for your order. I am terribly sorry that it has taken this long to get back with you. Please check your email you should have one soon. Again. I am so sorry it took us this long to get back to you. Betsy The PupSocks Team

Response from GoPupSocksJan 25, 2022

Hi Josh, I hope you are doing well. Thank you so much for taking the time to write a review. I looked into the order and I see where you have been working with one of our team members on this issue. There was a replacement order made for you. Please be on the lookout for one of the resolution team members to be emailing you to find out if everything was resolved. Thank you again for your review. Betsy The PupSocks Team

Response from GoPupSocksJan 25, 2022

Hi Dawn, Hope you are doing well. Thank you so much for the review. We appreciate all feedback. I looked into the order and I see a replacement order has been made and shipped. After production and QC It can take up to 20 business days for you to receive the custom PupSocks. Please be on the lookout for an email from one of our team members to check and see if this was resolved amicably. Have a great day! Betsy The PupSocks Team

Response from GoPupSocksJan 25, 2022

Hi Jessica, Hope you are doing well. Thank you for the review we greatly appreciate the feedback. I looked into your order and it was delivered after you have left to return home. I am so sorry about that. Please be on the lookout for one of our team members to reach out to you for an amicable resolution. Again, Jessica, I am truly sorry we did not get these delivered in time. Betsy The PupSocks Team

Response from GoPupSocksJan 25, 2022

Hi Kim, Hope you are having a great day! Thank you so much for posting a review. I have looked into your order and I see where it was delivered on December 21st. I am so sorry it took almost a month to make it to you. We strive to get all our orders out promptly and looks like we dropped the ball on your order. Please be on the lookout for an email from one of our Customer Service Team members. Again, I am truly sorry it took a month to get to you. Have a great Tuesday and a wonderful 2022! Betsy The PupSocks Team