GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 11, 2022

Hi Shaina, Thank you for your feedback. We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Upon further research, I see we were able to reach a solution via email in regards to your order. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team

Response from GoPupSocksJan 11, 2022

Hi Andrea, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! We are a web-based company and only communicate via email or our chat feature. Please do not give out any personal information through the phone. After looking into your order, I can see we issued a replacement order. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Kind Regards, The PupSock Team

Response from GoPupSocksJan 11, 2022

Hi Bill, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Upon further research, I see we were able to reach a solution via email in regards to your order. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team

Response from GoPupSocksFeb 23, 2022

Hi Sophia, Thank you for taking time to write and post a review. I am so sorry you did not receive your custom PupBlanketrs in time for Christmas. I deeply apologize for that. I do see where one of our Customer Service Team members reached out to you with a resolution. If you would like to reach us please feel free to email us at [email protected] and we will happily assist you. Betsy The PetSock Team

Response from GoPupSocksFeb 23, 2022

Hi Sarah, Thank you for taking the time to post a review. These come out 2 weeks after the order has been place anticipating you received the order. I looked into you rorder and you had not received the order when this was sent out. I do see where you have been in contact with one of our Customer Service members. I am so sorry it took so long to get back with you but if you ned anything else please feel free to reach us at [email protected] Betsy The PupSocks Team

Response from GoPupSocksFeb 23, 2022

Hi Linda, Thank you for taking the time to post a review. I looked into your order and it looks like it was delivered on December 21st. I am so sorry it took so long to get this order to the recipient. If you need anything else please feel free to email us at team@petsocks .com and we will be happy to assist you. Betsy The PupSocks Team

Response from GoPupSocksFeb 23, 2022

Hi Greg, Thank you so much for taking the time to write a review. I am so sorry you received the wrong custom PupBlanket. I am going to have one of the Resolution Team Members get in touch with you to make sure you receive the correct PupBlanket. Please be on the lookout for that email. Betsy The PupSocks Team

Response from GoPupSocksFeb 24, 2022

Hi Josh, Thank you so much for taking the time to post a review. I looked into your order to see if you paid for expedited shipping, we do not offer it. You paid our flat fee of $3.95. I am going to have someone from the our Customer Service team get in touch with you. Please be on the lookout for their email. Thank you, Betsy The PupSocks Team