GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

Laurie
Dec 20, 2021
Not a winner, sorry
The picture has no focus and clarity. In addition, it was delayed shipping to me. I went ahead and kept the order, but wish I hadn't. I do not like the quality of the socks either, they feel cheap. Unfortunately just a lose - lose both ways for me. Still waiting to hear back from customer service as promised.
Response from GoPupSocksJan 11, 2022
Hi Laurie, Thank you for your feedback. We do apologize for the order issues you experienced with your previous order. After looking into our system, I can see we extended a solution via email. We take your feedback seriously in order to improve as a company. We appreciate your business and value you as a customer! Best Regards, The PupSocks Team
customer
Dec 20, 2021
Product never came
Product never came, customer service barely responds back to you. Did not get item in time and frankly not sure it will ever arrive. But have not received refund either. Will never buy from them again!
Response from GoPupSocksJan 11, 2022
Hi Keri, Thank you for your feedback. We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered before the holidays. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team
Saddened C.
Dec 20, 2021
If I could give ZERO stars I would
If I could give ZERO stars I would. Very disappointed with the service from this company start to finish. Tracking # problems that were never addressed or clarified after multiple attempts made contacting the company. They have no phone number listed on their site so many emails and requests were sent from inside my user account with Pupsocks. After finally receiving my order nearly a month later it was wrong. The face mask I ordered had the wrong pets face on it after I was very clear in my instructions for the designer. I then tried to message, email and make contact with them again to get this order problem fixed and haven’t heard back at all. Their automatic response says “please give 72 hours for response” but we’re way past that time allotment now still with no reply. It’s quite apparent I will not have this order fixed in time for Xmas, which is what these gifts were for. I suggest to anyone reading this that you take your business elsewhere. Update as of 1/12/22: just received this “apology” on my review from the supplier and to date I still haven’t received my corrected order. They claim to have put in a replacement order to get me my correct item made and shipped out BUT we’re now almost 2 full months after placing my original order and this is still not corrected or handled. Worst customer service I think I’ve ever experienced. Take your business elsewhere anyone who is reading this. Don’t even think twice, take your money and run elsewhere.
Response from GoPupSocksJan 12, 2022
Hi Keri, Thank you for your feedback. It was not our intention to send you someone else's special gift and for that, we are deeply saddened. That was completely an unforeseen mishap. We would also like to apologize for the lack of correspondence as well. After looking into your order I am glad to see a replacement order was created. We appreciate your business as well as your patience and look forward to any future orders you may have. Feel free to contact us directly at [email protected] with any additional feedback or questions. We appreciate your business! Best Regards, The PupSocks Team
customer
Dec 20, 2021
Considering I have not received this…
Considering I have not received this order 1 star
Response from GoPupSocksJan 11, 2022
Hi Roger, Thank you for your feedback. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback and your patience and would if you give us another try in the future. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Best Regards, The PupSocks Team
customer
Dec 20, 2021
These socks are HUGE - would not order again
These socks are HUGE! They are not the size of normal socks. I think they could fit on my arm. I would not recommend at all.
Response from GoPupSocksJan 11, 2022
Hi Lauren, Thank you for your feedback. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We want another chance to make it right! Please keep an eye out for an email from our team! We appreciate your business and patience. Kind Regards, The PupSocks Team
sophie
Dec 20, 2021
Excuse me !?
First ... I will change this review if you find a solution in between 4 days. I ordered sock with MY FACE for my bro for Xmas and I got socks with a SHITZUUU. Pretty sure I don't look like a shitzu!!!!!
Response from GoPupSocksJan 11, 2022
Hi Sophie, Thanks for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Best Regards, The PupSocks Team
Kerry
Dec 20, 2021
Where is my order?
I also have not received my order that was placed at Thanksgiving. UPS says “ We normally conduct an investigation for lost shipments however we are unable to place an investigation for this particular package since the shipper prefers to handle shipment issues. Please contact your shipper immediately to report this problem.” However, pupsocks is not responding.
Response from GoPupSocksJan 11, 2022
Hi Kerry, Thanks for placing an order with us. I'm terribly sorry you experienced this order mishap. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team
Kh
Dec 20, 2021
Hello, customer service?
Unfortunately this seems like my last resort for reaching customer service, as I haven’t been able to get a response via email. Got a product shipped notice on 12/4, but the tracking info provided has not updated as of 12/20 and customer service hasn’t responded to inquiries for over 6 business days. Will be happy to change this review if anyone ever answers and if I ever receive the product ordered. Thanks!
Response from GoPupSocksJan 11, 2022
Hi Kylie, Thank you for your feedback! We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered on Christmas Eve. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team

GoPupSocksReviews of gopupsocks.com

About GoPupSocks

About these reviews

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GoPupSocksReviews of gopupsocks.com

GoPupSocks reviews

Not a winner, sorry

Product never came

If I could give ZERO stars I would

Considering I have not received this…

These socks are HUGE - would not order again

Excuse me !?

Where is my order?

Hello, customer service?

About GoPupSocks

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

GoPupSocks reviews

Not a winner, sorry

Product never came

If I could give ZERO stars I would

Considering I have not received this…

These socks are HUGE - would not order again

Excuse me !?

Where is my order?

Hello, customer service?