Disappointed C.
DON'T ORDER IF YOU NEED IT ON TIME!!!!!!!!
I placed an order on November 27 and today is December 20 and I still have not received it. The confirmation email stated I would get my products in 8-10 business days. The item didn't even ship until December 13. I am tired of all the excuses and no compensation or reconciliation on the part of PupSocks. Everything is saying due to an influx of orders things are delayed. I placed the order nearly a MONTH before Christmas. I should have this by now!!!!
Response from GoPupSocksJan 12, 2022
Hi There, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team