GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJan 11, 2022

Hello there, Thank you so much for leaving us your feedback. I'm really sorry for the delay of your order. I wanted to make sure that your order was, in fact, delivered and I was happy to see that your package has successfully arrived. I apologize for the inconvenience this may have caused. If you have any questions or concerns, reach back out to us at [email protected]

Response from GoPupSocksJan 11, 2022

Hello Doug, Thank you for leaving us a review. I sincerely apologize for the experience you went through with your order. Looking into the system, it seems that there was an issue while it was in transit and one of our customer representatives sent you an resolution email regarding your order. Please keep an eye out for the email that was sent to you. If you need anything at all, contact us at [email protected]

Response from GoPupSocksJan 11, 2022

Hello there, Thanks for placing an order with us. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. Unfortunately, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.

Response from GoPupSocksJan 11, 2022

Hello there, Thank you for leaving us a review. I really apologize for the delay of your order. Looking back into the system, it seems that your order successfully arrived and one of our representatives sent you an email confirming that your package was delivered. If you have any questions or concerns, reach back out to us at [email protected]

Response from GoPupSocksJan 12, 2022

Hi Adam, Thank you for your honest feedback. We are terribly sorry you did not receive your packages as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. While looking into your orders, I can see one was delivered, and one appears to be stuck in transit and for that, we do sincerely apologize. Unfortunately, transit delays are out of our control. I want to ensure you received your order. With that being said, please look out for an email from our customer service team. Thank you for your patience and business. Kind Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksJan 12, 2022

Hi JD, Thanks for your review! We are terribly sorry for the delay in receiving your custom PupSocks due to an unforeseen transit issue; especially around Christmas time. We would also like to apologize for the lack of correspondence. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. We appreciate your feedback and will use this to improve our communication in the future. I am glad to see your order was delivered. As always, we appreciate your business as well as your patience and look forward to any future orders you may have! Best Regards, The PupSocks Team

Response from GoPupSocksJan 12, 2022

Hi James, Thank you for your feedback. Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. After looking into your order I can see we extended a solution via email. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team

Response from GoPupSocksJan 12, 2022

Hi there, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team