GoPupSocksReviews of gopupsocks.com

I placed an order for Christmas gifts with pupsocks in mid December that was supposed to be delivered by Christmas. It was not delivered by Christmas, which I was okay with, understanding that it’s a busy time of year, and they may have been behind. After several weeks however, with my order still “processing” I reached out to pupsocks customer support on the 8th to see if there was an issue with my order. A week went by with no one replying to my correspondence. Finally, someone reached out and said they were so sorry, there was an issue with my order that affects a “very small number” of orders. They said they had cancelled my order, and would offer me a new one “complimentary.” They said the new order would be shipped ASAP. That was a week ago. I have since followed up several times. They still have not shipped my order, provided an update on when it will be shipped, or refunded me for my cancelled order. I was really patient early on because I figured they were a small business that got a lot of holiday orders and was running behind. It’s now feeling like they’re taking advantage of people. My order was placed over a month ago. They have FAILED to deliver on the value that I paid a lot of money for. There is no reason that it should take this long, or that I should not have received my money back.

There was a mistake and I received a different cat. and i could not get in touch via e-mail with the brand.

I have not received my order (placed almost two months ago) No one gets back to me, I have written them on every platform and email I could find. This is clearly a scam. DO NOT buy anything from them.

Picture quality on the socks is OK. That's the best I can say. The socks themselves are sooooo bad. It literally feels like they're on backwards, there's zero fitting. Toes are rectangular, everything is sticking out in a weird, uncomfortable way. Material feels like my feet will melt... I just expected something WAY better for this price.

The customer service is NON-EXISTENT! I ordered a Christmas gift on November 29th and STILL have not received it. It is now the 19th of January.. I have written several emails and still have not received a response other than they are experiencing high volume.. but the worst part is, I never was able to give the gift. I have no choice but to call my credit card and receive credit. VERY DISAPPOINTED

I HAD REQUESTED A HEAD/SHOULDER VIEW WITH THE COLLAR SHOWING ON A LITTLE BLACK DOG. I GOT ONLY A HEAD SHOT AND IT JUST LOOKS LIKE A BLACK BLOB ON THE SOCK. VERY DISAPPOINTED.

Never received

It took a very long time to receive my order. I contacted customer service twice and just got automatic replies saying they'd get back to me within 72 hours, but they never did. I finally received my order of two socks and one was the wrong dog and wrong design. These were supposed to be Christmas presents. I ordered the first week of December. They finally arrived mid-January. I'm so disappointed that after all the wait, the order is wrong.