GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 9, 2018

We're so sorry about the strenuous delay in your order 😓 Admittedly, things got a little wild around the holiday season. We would love to offer you some sort of partial compensation for your trouble. If you wouldn't mind visiting https://gopupsocks.com/contact-us/, one of our Representatives can resolve this ASAP!

Response from GoPupSocksFeb 15, 2018

Thank you for your purchase. Our socks are made using a very special process called sublimation that involves a heated press to seal your image into the sock material. Our hemming is done about a half of an inch down and the hems are visible from the inside of the sock, and this is done as a brand signature. Washing your new socks will help them bounce back into shape! Please contact us at: https://gopupsocks.com/contact-us/ and a member of our Customer Service Team will be able to assist you.

Response from GoPupSocksMar 12, 2018

Thank you for placing an order! We are incredibly sorry that your order did not arrive in time for the Christmas holiday 😔 Admittedly, that was a rough period for us. However, we would be more than happy to offer some sort of partial compensation for your delay if you wouldn't mind visiting https://gopupsocks.com/contact-us/!

Response from GoPupSocksFeb 16, 2018

Thanks for ordering! I am sorry to hear about the unnecessary delay in your order 😥 We are improving our shipping speeds daily because of incredible feedback like yours! We would like to extend you a coupon code for your next order! Please use the discount code: cs20 to receive 20% off of your next order. Be sure to enter the coupon code before entering any shipping or billing information to ensure the coupon applies.

Response from GoPupSocksMar 12, 2018

We apologize for the stuttered communication 🙁 We've been working everyday to improve our Customer Service efforts so that experiences like this are far and few between. Also, we're sorry that you weren't impressed by the physical quality of your socks! Were you able to wash them? Your socks seem thin upon first impression due to a heated image sealing process called sublimation that we use when producing them. However, a good rinse cycle should take care of that in no time!

Response from GoPupSocksMar 12, 2018

Thank you for your feedback, Amy! We're so incredibly sorry that you were less than impressed with the initial physical quality of your socks 😰 Have you all been able to wash them since opening? When the socks are produced, they are stretched to ensure that when you wear them, your image does not stretch, so you can have some wiggle room! This will affect the shape and first impression, but once they are washed (preferably inside out) and worn by the pet lovers in your life they bounce right back into shape!

Response from GoPupSocksFeb 16, 2018

I'm sorry to hear that you were not impressed with the material of your daughter's socks 😓 Have you all been able to wash them at all? If not, I would suggest giving them a good rinse and dry! Once your socks have been washed, they will bounce right back into shape 🤞🏾

Response from GoPupSocksFeb 16, 2018

Thanks for placing an order! I'm sorry to hear your pups ears didn't make the cut 😪 We would love to resolve this for you! If you wouldn't mind heading over to https://gopupsocks.com/contact-us/, we can easily send you a replacement pair of socks on the house!