GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 6, 2018

Thanks for the feedback, it is appreciated! Once your socks go through a wash and wear, they will take their familiar shape and feel. When they go through production, they are stretched to ensure that when you wear your socks around, your image does not stretch, so you can have a little wiggle room! Let us know how this goes at https://gopupsocks.com/contact-us/ 👋🏾

Response from GoPupSocksMar 6, 2018

Oh my goodness, thank you so much for alerting us!! For this ridiculous delay, we have partially refunded your order ☝🏾 You will receive confirmation of said refund within 48 hours. Also, you will receive shipping confirmation for the remainder of your order within 7 business days!

Response from GoPupSocksMar 6, 2018

Thank you for placing an order, Kirsten! En contraire, wash your socks is actually the best thing for them 🚿 When the socks are produced, they are stretched to ensure that when you wear them around, your furry friend's face does not stretch, so you can have a little wiggle room! This will affect the shape and your initial reaction, but once they are washed and worn they bounce right back into shape.

Response from GoPupSocksMar 6, 2018

We apologize for such a negative experience 😔 We would like to compensate you for the unnecessary delay and get you the best quality socks possible, on the house! If you wouldn't mind visiting https://gopupsocks.com/contact-us/, one of our Customer Service Representatives can resolve this immediately!

Response from GoPupSocksMar 6, 2018

Thanks for placing an order! We want nothing more than to get you the best quality image possible. If you wouldn't mind visiting https://gopupsocks.com/contact-us/, one of our Representatives will be with you ASAP!

Response from GoPupSocksMar 6, 2018

Woah, that's out of line! We would be sick if we didn't offer you some sort of partial refund for that extreme delay 🤢 Please visit https://gopupsocks.com/contact-us/ and fill out a super quick form, and we will have this resolved at once!

Response from GoPupSocksFeb 15, 2018

Thank you for your purchase! We appreciate your feedback and utilize it as an oppotunity to improve. When the socks are made they are stretched in a process called sublimation that allows the images and dye to be trasferred onto the material. With that being said, a wash will help the material loosen up and fit more truly to size. If you continue to experience sizing issues after a wash or two, please contact us here: https://gopupsocks.com/contact-us/ and someone from our team will be able to help!

Response from GoPupSocksMar 6, 2018

Thank you for your feedback! Our socks are made using a process called sublimation that involves a heated press to seal your image into the sock material. Our hemming is done about a half of an inch down and the hems are visible from the inside of the sock, and this is done as a brand signature. However, washing the socks will restore them to their original "fluffy" form 🚿