GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 16, 2018

Hi Emily! I'm sorry we were not able to address your Instagram message swiftly enough 😔 However, I was able to cross reference your order using your reference number and I can see your order has cleared Canadian customs yesterday and is on its way to you 🎉 If you have any other questions or would like the link to your tracking number, please contact us at https://gopupsocks.com/contact-us/ !

Response from GoPupSocksMar 6, 2018

Thanks for your feedback, Haley! Have you been able to wash your socks yet? Our socks are made using a process called sublimation that involves a heated press to seal your image into the sock material. However, once washed and worn, the socks will take their familiar shape and feel 🚿

Response from GoPupSocksFeb 16, 2018

Thanks for ordering! I'm sorry you weren't impressed with the quality of your socks 😥 One of our customer service reps would love to resolve whatever issue you had specifically with your order! Please visit https://gopupsocks.com/contact-us/ so we can get that taken care of for you!

Response from GoPupSocksFeb 20, 2018

Hi Caitlin! We're sorry it's been such a hassle to complete your order 😕 However, I have some pretty good news for you: your order is packaged and scheduled to be out for delivery within the next 48 hours!! When your order has shipped, your tracking email will be sent to your email we have on file 🙂

Response from GoPupSocksMar 6, 2018

Thank you for placing an order, Steven. We're sorry that you were less than impressed with the quality of your socks 🙁 Have you been able to possibly wash them? When your socks are made, they are stretched to ensure that when you wear them around, your image does not stretch, so you can have a little wiggle room! This may affect your first impression, but once they are washed and worn they bounce right back into shape.

Response from GoPupSocksMar 5, 2018

We're sorry to hear that your pup Bucky arrived a bit unrecognizably 😔 We would love nothing more than for you to have a better quality pair, on the house! If you wouldn't mind visiting https://gopupsocks.com/contact-us/, one of our Customer Service Representatives would love to resolve this for you at once!

Response from GoPupSocksMar 6, 2018

We appreciate your impactful feedback ☝🏾 We're sorry you weren't impressed with the physical quality of your socks! When the socks are being made, they are stretched to ensure that when you wear them around, your image does not stretch, so you can have some room to breathe! This will affect the shape upon first impression, but once they are washed and worn they bounce right back into shape 🚿

Response from GoPupSocksMar 6, 2018

We're sorry you didn't feel like the quality of your socks matched the price point, Florian 😓 Our socks are made using a special process called sublimation that involves a heated press to seal your image into the sock material. So, once washed and worn, the socks will definitely take their familiar shape and feel.