GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 5, 2018

We apologize for this extremely long delay in your order! We're not sure what caused your socks to get lost through AusPost 😓 However, your new pair should ship any day now! Be on the lookout for a shipping email, and let us know if you have any other inquiries at https://gopupsocks.com/contact-us/!

Response from GoPupSocksFeb 16, 2018

Thank you for your purchase and your feedback! Our hemming is done about a half of an inch down and the hems are visible from the inside of the sock, and this is done as a brand signature. We are thrilled to hear that your dogs face turned out perfectly. If you machine wash your socks you will instantly feel the difference 🚿

Response from GoPupSocksMar 26, 2018

We're so sorry for the damages in your socks from your first PupSocks order 😥 We've been working hard to improve our quality standards, and would like to show you with another pair or possibly maybe even some shoes 👀 If you choose to place another order, feel free to use discount code: trust20 to receive 20% off!

Response from GoPupSocksFeb 16, 2018

Glad to have been able to fulfill some of your sock needs! So sorry to hear that you were less than impressed with the quality, though 😕 When your socks go through production, they are stretched to ensure that when you wear your socks around, your furry friend's face does not stretch, so you can have a little wiggle room! Upon first impression, this may affect the sock's shape, but once they are washed and worn, they bounce back right back 🤞🏾

Response from GoPupSocksMar 26, 2018

We're sorry for the stuttered correspondence in your last PupSocks order 😕 We've been working hard to improve on our customer service efficiency and invite you to visit https://gopupsocks.com/contact-us/, where someone should be with you almost immediately! Let us know through there what specifically you weren't pleased with regarding the quality of your socks.

Response from GoPupSocksFeb 20, 2018

😧 Thank you for posting a review and alerting us of this issue! I have refunded the cost of your gift packaging, and you should receive confirmation of this refund within the next 48 hours! Let us know if there is anything else we can do for you at https://gopupsocks.com/contact-us/!

Response from GoPupSocksMar 26, 2018

Hi there, Roseanna 👋🏾 We're sorry you were a bit shocked with the material quality of your socks. Have you been able to try and wash them yet? This is actually the best thing for your socks! When the socks get produced, they are stretched to make sure that when you wear them around, your image does not stretch, so you can have some room to wiggle! This will definitely affect the shape and first impression, but once they are washed and worn they bounce back into shape!

Response from GoPupSocksFeb 20, 2018

Hey Hannah! Thanks for your feedback! I'm sorry about that size discrepancy in your order 👎🏾 If you would like a new, corrected pair, please contact us at https://gopupsocks.com/contact-us/ and we will resolve this swiftly!