GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 17, 2022

Hi Valentina, Thank you for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. After looking into your order it appears your package might have been stuck in transit and for that, we sincerely apologize. With that being said, please lookout for an email from our team. We appreciate your patience and business! Best Regards, The PupSocks Team

Response from GoPupSocksFeb 17, 2022

Hi Tammy, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksFeb 17, 2022

Hi Barbara, Thanks for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ we advise our customers to send pictures with good lighting and preferably a high-quality photo, in order to achieve the best results. After looking into your order, I'm glad we were able to reach a solution via email. We appreciate your feedback and hope we can create a better experience for you in the near future. Please email us directly at [email protected] if you have any additional concerns. We appreciate your business! Kind Regards, The PupSocks Team

Response from GoPupSocksFeb 17, 2022

Hi Kate, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! We would also like to apologize for your order being received incompletely. Upon further research, I see we were able to create and deliver a replacement order. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team

Response from GoPupSocksFeb 17, 2022

Hi Meredith, Thank you for your feedback! We are terribly sorry you didn't receive your order in the timely manner as expected. We appreciate your feedback in order to better ourselves as a company and how we communicate with our customers about their custom products. We are pleased to see your order, which was placed on December 2, was delivered on December 24. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected]. Best Regards, The PupSocks Team

Response from GoPupSocksFeb 17, 2022

Hi Michelle, Thanks for placing an order with us. We are terribly sorry for the mishap with your order. We are happy to see that the replacement order was produced and delivered. As always we appreciate your feedback in order to better ourselves as a company. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team

Response from GoPupSocksFeb 1, 2022

Hi Cathryn, Thanks for your feedback! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, I can see we extended a solution via email. Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. The PupSocks Team

Response from GoPupSocksFeb 1, 2022

Hi Fillippo, Thank you for your feedback! We are terribly sorry your order arrived after expected. I noticed you were located internationally, which means after production you would receive your order in 5-20 business days. After looking into your order, I can see we issued a full refund, and your original order was delivered on January 17. If you have any additional feedback please email us directly at [email protected]. Best Regards, The PupSocks Team