GoPupSocksReviews of gopupsocks.com

Never received my order. Don’t trust Instagram ads

I would give this zero stars if possible. Followed the instructions to a tee. Waited eagerly for my fiancé's Christmas present. It seemed like it took a month to be made and to get here, whatever it's a custom product right? Well they finally show up. I rip the package open like a feral child on Christmas morning. They sent me socks with someone else's dogs on them. Never seen these dogs in my life, ugly dogs. But wait, there's more! I email PupSocks.....nothing. I look for a number to call.....no number anywhere....I mean anywhere. I use their message feature on their website.....nothing. I message them on Facebook....nothing. I paid $32 for a pair of socks that have someone else's ugly dogs on them and right now it's looking like I am stuck with them. PupSocks ruined Christmas.....

I ordered a custom blanket. They sent an email claiming to have sent my package. I waited and waited. I have attempted three times to reach out to company to explore options only to be ghosted by them. Their customer service is terrible.

After ordering I was told I'd receive it within 10 business days. After nearly 15 passed by, I tried to contact them (through several avenues) to find out its status. No one has responded. This week I finally received a shipping notification and allegedly the order will be delivered next week, nearly a month after the order was placed, two weeks after it should have been received, and after Christmas (which was the reason for the purchase in the first place). I don't have high hopes as I have seen reviews from others who have had similar problems and incorrect orders received.

I placed my order one month before Christmas. It will not arrive on time. Expected delivery is not until 12/28. I won't be ordering from them again.

Disappointed in the photo and material. The material of the socks is more silky finish than a true sock knit. That I would be okay with, but the photo of my dog was darkened. His ears and parts of his face are black on the socks and my dog is cream/tan with only a black nose. He doesn't look like my dog because of the darkness. Disappointed in the product and they are a gift. It is no fun giving a gift that you are embarrassed to give.

I ordered a pair of socks and a blanket on 11/22 as a gift for Christmas. On 12/12 my order arrived but it was not correct. I received the pair of socks I ordered but the other pair of socks had someone else’s dog on them. The blanket is missing. I have emailed 3 times since 12/12 and have only received automated replies. No one has contacted me to resolve the issue. This was a special Christmas gift and Christmas is in 2 days. I am very disappointed. The payment for the blanket was received, yet I have no blanket. At the very least, I’d appreciate someone reaching out to acknowledge the mistake and communicate with me about refunding my payment or shipping me the correct item.

Update!!!!! They made it right! Thank you! have yet to receive my entire order nor have I received a response to any of the emails I have sent. Enjoy your money. No more to come from me.